Gift Card Mall Blackhawk Network GIFT CARD STALL IS A BETTER NAME Pleasanton, California
I see other complaints similar to mine; mine is just starting. December 16, 2010 I ordered three gift cards to be sent to recipients; I paid extra for expedited shipping. December 20th, they sent one gift card. December 22, I sent an email to customer service asking why the delay for the other two? The same day, they replied that the cards would be sent that day, overnight delivery. December 23, they still have not been sent; I sent another email, no response. I called and after a lengthy wait spoke with a rep who told me she did not know why the cards had been delayed and she did not know what the prior day's email meant, but she assured me she would have corporate management look into it.
I told her these cards could not possibly be delivered before Christmas as they were going to business addresses and the business would be closing December 24th noon. I could almost see her shrug her shoulders. You and I know where this is going already.
5 Updates & Rebuttals
Blackhawk Network
Pleasanton,California,
USA
Assistance
#6UPDATE Employee
Mon, January 03, 2011
Hi GANDLROBERTS,
We apologize for any inconvenience you may have experienced. As a public relations representative for Gift Card Mall, we would like to research this issue with Gift Card Mall customer service representatives.
Can you please send specifics of what type of card you purchased and your order number to pr@blackhawk-net.com so that we can resolve your issues? (Please be sure not to post that information on this page.)
Thank you!
Gift Card Mall PR
GANDLROBERTS
Concord,North Carolina,
United States of America
You were luckier than I.
#6General Comment
Sun, January 02, 2011
Could I get that direct phone number to Giftcardmall Customer Service? I would like to reach these people regarding my undelivered gift card.
Thank you.
(((Redacted))) CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Pit River Rat
Burney,California,
USA
GIFT CARD MALL RESPONDED OKAY
#6Author of original report
Tue, December 28, 2010
As it turns out, I have verified one of the two cards that had not been delivered and have not been able to reach the other recipient, but I am satisfied that the cards were, in fact, shipped on the 20th and delivered on the 22nd. Their website showed the cards had not shipped and, when I contacted them, their internal software did not tell them the cards had actually been shipped. So, this turned out to be a big waste of time on my part, but I have to say that once I got past the lower level of customer service, the response was excellent.
Pit River Rat
Burney,California,
USA
UPDATE GIFT CARD MALL STALL
#6Author of original report
Sat, December 25, 2010
I followed up by sending an email to the above response and will report that I got a prompt reply. After an overnight delay, I heard further on the 24th that the items had in fact been delivered on the 22nd, although their website did not indicate they had even been sent out. I have not been able to contact the recipients to determine if they received their cards and will not know for several days. I received a followup call from their Customer Service Manager with an apology and a direct number to call if the cards were not, in fact, delivered.
I will follow up more here as soon as I find out of the cards were delivered.
Blackhawk Network
Pleasanton,California,
United States of America
Assistance
#6UPDATE Employee
Fri, December 24, 2010
We apologize for any inconvenience you may have experienced. As a public relations representative for Gift Card Mall, we would like to research this issue with Gift Card Mall customer service representatives. Can you please send specifics of what type of card you purchased and your order confirmation number to pr@blackhawk-net.com so that we can resolve your issues? (Please be sure not to post that information on this page.)
Thank you!
Meghan Fintland, on behalf of Gift Card Mall