Gigaweb.com Do not shop with Gigaweb, they take your money and disappear and you never get your order!!! Cannot contact them at all! Boca Raton Florida
I ordered some wedding items from gigaweb.com - over $93 worth of items, which they took from my credit card the next day!
3 weeks later and I had not received my order. Firstly, when I tried to check my order the web site was down and this went on for about a week. Eventually it was up again and I checked my order but it said it was still processing.
So I emailed gigaweb via the email I had gotten about my order, just to see what was happening with it and I got no reply. Then, I emailed the owner Joe McCarthy and still no reply. So I called them several times and most times the phone got cut off or it just rang and rang.
So via the web site, I used the "Contact Us" form and no reply either. Finally last saturday I phoned and was able to leave a message but still no one has emailed me or called me regarding my order. I tried calling them again this week and the phone call was cut off every time.
So finally I sent them an email to cancel my order and nothing again!
Therefore beware buyers I would not go within one inch of gigaweb.com
Gearo
Caldwell, New Jersey
U.S.A.
1 Updates & Rebuttals
Support@gigaweb.com
Boca Raton,Florida,
U.S.A.
Gigaweb Customer Service Response
#2UPDATE Employee
Wed, January 28, 2009
I'm sorry to hear you had a problem.
You situation is highly unusual.
We answer our phones at 877-444-2411 and all customer support emails.
I was unable to find anyone in our system under the name Gearo but if you could provide more information to us so we can track down what happened with your order, we will gladly take care of any problems you have.
We take all customer support issues as a top priority and I do apologize for the problems you encountered.
Best Regards,
Joe McCarthy
Gigaweb.com