Gilberts tire pro Gilberts Tire Shop, Gilberts Tire and auto center Warning RIP off! gresham Oregon
I had been looking for a set of 325/60r20s BF all terrain baja champion KOs. I couldn't locate any in Gresham/Portland, I searched on line and tirebuyer.com was the place that had them. Free shipping had I had the tires shipped to an Installer, Gilberts Tire Shop, Gilberts tire pro was the closest tire installer, Gilberts Tire Shop, Gilberts Tire Pro noted tha they charged $130.00 for all four tire installs on tirebuyer.com as well. I went into Gilberts Tire Shop,Gilberts Tire Pro and they ordered them for me. After paying $2200.00 for the tires, i asked Craig right away there were any papers on the warranty for the tires. Craig responded there was NO warranty, if i wanted one i could pay $39.99 a tire. I went home and talked to my brother, he told me to back to Gilberts Tire Shop, Gilberts tire pro, and voice my dissatisfaction on the purchase of the tires without a warranty. I tried doing so, but Craig was not willing to hear what I said. I told Craig, I felt ripped off. Craig told me i got what i got. I went home and went on www.gilbertstireshop.com, gilbertstirepro.com and found that under promotions, BF Goodrich had a $70 promotion for buying four new Bf Goodrich Ko's in November. There website also offered complimentary Roadside service to anyone who buys a product or service from Gilberts Tire Pro, Gilberts Tire Shop, they also gaurantee to be Hassle Free . I then called and talked to Dave, another owner of Gilberts Tire Shop, Gilberts tire pro. After sharing my buying experience with Dave and mentioning the informatIon i had learned from there website. David "the owner" had NO idea what I was even talking about and was certain that his company did not offer such a thing. They are both rude, arrogant, and not helpful in anyway. I was charged $400 over any other tire shop . I have posted reviews on Yelp, in hopes to get some kind of professional responds. Instead I have been called a lier, told I am Bitching and been referred to being like a dog in the neighbors back yard that won't stop barking. During this time there has been a rush of five star reviews posted on behave of Gilberts Tire Shop, Gilberts tire pro, Even one addressing how Craig one of the owners of Gilberts Tire Shop, Gilberts tire pro goes out of his way to satisfy a new customer who had not even purchased tires from Gilberts Tire Shop, Gilberts tire pro. I have since recieved the $70 rebate from BF Goodrich, not with the help of Gilberts Tire Shop, Gilberts tire pro. But from the information on there own website. I wish I would of never walked into there doors, dealing with this company has been a nightmare. Worst $2200.00 dollars I have ever spent. Save your money and get the customer service and warranty you deserve, go to Les Schwab.
3 Updates & Rebuttals
The REAL story, Craig!
#4Author of original report
Mon, February 08, 2016
I filed a complaint with the Federal Trade Co. As well as the Oregon Department of Justice. We will see who has the facts right, and who is a RIPOFF! Fyi: Craig, you can not even get your own facts right in your responds. Which is it, I got what I wanted or they don't even have my size tire In BFG Baja? I would take a picture of the $2200.00 BFG Baja's on my truck now. But I think the 10 pictures I have posted prove enough.
Craig
troutdale,Oregon,
USA
Tell the real story.
#4REBUTTAL Owner of company
Sat, February 06, 2016
First in response to this situation. Paula came in asked for the exact same tire that she received. Left a deposit. Was told the price of the tires. Purchased the tires, than comes to find out she could have saved money buying the tires online. Tirebuyer was never in the conversation till she left. Comes back to our shop and demands money back. In which she wasnt going to get. Starts screaming at the customers in which she was told to leave and never come back. And wastes a majority of her time bashing out store. First she doesnt know what she is talking about. Second she wants everyone to think Poor Paula. Third she didnt even pay for the tires, she had to have someone else do it. She knows what is the truth. And unfortunately she isnt telling it. There is no BAJA BFG T/A in her size so that is WRONG. She wants to drive a big Hummer with 20' tires your gonna spend a bit for them. If you cannot afford to drive a vehicle like that you best buy a Honda. She keeps saying there is no warranty UNTRUE AGAIN PAULA. The tires like i explained to her comes with workmanship material warranty. No mileage warranty. But for the 39.95 per tire. She would receive Road Hazard Warranty for 1 year or 12,000 which ever comes first and complimentary Road Side Assistance. Its not a free thing. But for Paula, she expects everything for free and wants to bash company's if she doesnt receive them. But when someone tells her NO than she goes on yelp and all that other garbage to try to think she is doing something to hurt a business. Well its not hurting ours 99.9% of our customers are very satisfy. I put Paula in that .10 tenth of a percent not satasfied. So we are ok with that. I have everything documented. Because her story changes all the time. Just makes her look foolish. Have a great day. We are too busy to keep responding to your ridiculous accusations and wont anymore. We are too busy.
They changed there website address...
#4Author of original report
Tue, January 26, 2016
www.gilbertstirepros.com
www.gilbertstireandautocenter.com
YELP, took Craig's responds to my review and put them under "reviews that are NOT recommended"
Kinda speaks for its self. Currently I have filed a complaint with the Oregon Department Of Justice, and have
talked with several attorneys about my rights.
Mrs. PaulaH, Gresham Oregon