Complaint Review: Gillespie Ford And Ford Motor Company

Ford document: Millions of vehicles have fire risk part Expanded investigation

The $20.57 switch shuts off the cruise control when the driver firmly steps on the brakes. The switch is located under the hood of the vehicle and is attached to the brake master cylinder on one end and wired to the cruise control on the other. On most of its models, Ford designed the switch to be powered -- or "hot" -- at all times, even when the vehicle is off and the key is removed from the ignition. Inside the switch, a thin film barrier separates brake fluid from the switch's electrical components. Investigators say fires can occur when the film cracks and brake fluid from the master cylinder seeps into the electrical side of the switch. Ford has already recalled more than 1 million vehicles in two separate recalls to replace the switch. The first recall was in May 1999, affecting 279,000 Crown Victorias, Grand Marquises and Town Cars for model years 1992 and 1993. The second, issued in January 2005, affected 792,000 vehicles, including model year 2001 F-Series SuperCrews and 2000 Expeditions, Navigators and F-150 pickups.

But a Ford document obtained by CNN shows the same or similar switch was installed in a total of 16 million vehicles, far beyond what was recalled.
Those vehicles include:

Mark VII/VIII from 1994-1998
Taurus/Sable and Taurus SHO 2.3 L 1993-1995
Econoline 1992-2003
F-Series 1993-2003
Windstar 1994-2003
Explorer without IVD 1995-2003
Explorer Sport/Sport Trac 2002-2003
Expedition 1997-2003
Ranger 1995-2003

In March, the National Highway Traffic Safety Administration opened an expanded investigation into more than 3.7 million of the vehicles. NHTSA says it has received 559 complaints of spontaneous fires, 253 of them in unrecalled models, and its latest investigation includes the 1995 model years of the F-150, Expedition and Lincoln Navigator vehicles. Ford says it has initiated its own investigation and is cooperating with the NHTSA probe. "We have identified specific populations of vehicles in which the speed-control deactivation switches have had increasing rates of failures and fires," said Ford spokeswoman Kristen Kinley in a written response to questions submitted by CNN. "When we have seen the fire reports increasing, we have recalled those vehicles and replaced those switches. Ford has used the basic switch design in a large number of vehicles and the risk of fire related to the switch is much different in those certain populations that we have recalled."She added, "It is important to understand that all speed control systems are not identical in Ford vehicles. ...

In those populations with an increasing fire report rate, we stopped using the switch through the recall process. ... The switch has performed well in many models for many years." In another statement to CNN, Kinley said "we have been asked why we have not expanded the recall. The last thing we want to do is make an important safety decision on incorrect or incomplete information." Kinley also said, "We have not determined at this time that there is a defect with the switch, but for reasons we still do not understand the switch is failing ... and we are trying to understand why."
Ford no longer uses switch
But, in a recall notice to owners of 2000 F-150s, Expeditions, Navigators and 2001 F-150 SuperCrews, the company seemed less equivocal about the switch. The "switch may overheat, smoke or burn which could result in an underhood fire," it said. "This condition may occur either when the vehicle is parked or when it is being operated, even if the speed control is not in use. "The company stopped using the switch altogether as of the 2004 year model, and is now using a new design. Meanwhile, the Oyola-Hernandez family has hired a lawyer to reach a financial settlement with Ford but have not filed a lawsuit against the company. The company says it has not yet investigated their auto insurance claim, but notes that the insurance industry reports about 100,000 noncollision fires per year involving nearly all makes and models sold. "Simply because we have allegations of fire doesn't mean they are necessarily linked to the speed-control deactivation switch," Kinley said. The charred remains of their house were recently demolished. But, the family has not been able to rebuild.

With Ford having fires on some of their vehicles, I don't know if I would get a Ford again. I returned to Ford when Chevy stop making the F-Body Camaro and Firebird. What ever Chevy does in the future and if Ford keeps saying "IT NOT OUR FAULT," then I would look at Chevy again. I have a account with MotorCraft Tech support, where it shows that the Cruise Control is "ALWAYS HOT" ALL THE TIME, that this circuit device is on top of the master cylinder. How safe are you in a Ford, is it "Quality Ford"?

Texas has a lemon law, check out TxDOT's web site www.dot.state.tx.us/mvd/lemon/lemonlaw.htm and there you will find what you need.

Otherwise, see a lawyer and let him/her help you. If there is a braking problem and if the dealership says it's typical - the lawyer may look at a class action lawsuit. (Note: Lawyers love class action lawsuits).

You might also have an independent mechanic look at it to see if he sees anything the dealership is not telling you.

Good Luck

Texas has a lemon law, check out TxDOT's web site www.dot.state.tx.us/mvd/lemon/lemonlaw.htm and there you will find what you need.

Otherwise, see a lawyer and let him/her help you. If there is a braking problem and if the dealership says it's typical - the lawyer may look at a class action lawsuit. (Note: Lawyers love class action lawsuits).

You might also have an independent mechanic look at it to see if he sees anything the dealership is not telling you.

Good Luck

Texas has a lemon law, check out TxDOT's web site www.dot.state.tx.us/mvd/lemon/lemonlaw.htm and there you will find what you need.

Otherwise, see a lawyer and let him/her help you. If there is a braking problem and if the dealership says it's typical - the lawyer may look at a class action lawsuit. (Note: Lawyers love class action lawsuits).

You might also have an independent mechanic look at it to see if he sees anything the dealership is not telling you.

Good Luck

Texas has a lemon law, check out TxDOT's web site www.dot.state.tx.us/mvd/lemon/lemonlaw.htm and there you will find what you need.

Otherwise, see a lawyer and let him/her help you. If there is a braking problem and if the dealership says it's typical - the lawyer may look at a class action lawsuit. (Note: Lawyers love class action lawsuits).

You might also have an independent mechanic look at it to see if he sees anything the dealership is not telling you.

Good Luck

Everything you say maybe be true. There is a Ford dealer in Laredo, Sames, I think. did you ever take it to them to look at. Instead of playing the 150 mile sympathy card. I've found Gillespie to be the worst dealer ever. IMO