Gillware Data Recovery Hard drive returned in pieces, not fixed! Madison Wisconsin
Not a good experience. First I was quoted a range from $900-$1,500 for fixing my hard drive and shipping it out to them. They obviously came back and said if they could fix it that it was going to be the $1,500. So don't ever expect them to charge you anything other than exactly to the penny high range of what they are going to quote you. Secondly, I sent them my hard drive and they were unable to repair the drive, maybe this hard drive was a horrible situation, I doubt it, but it seemed like something a specialist in "special suits and special rooms" could fix, but this rating is not about them fixing or not fixing my hard drive. They said they would return the hard drive if I wanted them to so I paid for the shipping to have them return it. When I got it back, it was in pieces in a glad lock bag. Not even all the pieces were there. Even if I wanted to take it to someone else to have them look at it I am totally screwed now. If I could post a picture of what they sent back to me I would. Go somewhere else, there has to be a better, less cocky, and more respectful company out there. If you are going to pay this much money, try another company.
3 Updates & Rebuttals
coast
Florida,Different info-Different perspective
#4Consumer Comment
Sat, December 20, 2014
“I have no clue what you are talking about here.”
Your posts implied two different stories. Your first report indicated that you were dissatisfied because they were unable to repair your hard drive. I thought you declined the data recovery because the final estimate was at the high-end of the quote. Your initial complaint didn’t correctly tell the story due to your misinterpretation of the difference between repair and recovery. You corrected that in your second post when you told us the data was unrecoverable.
Eric
Smyrna,Tennessee,
Response to Welsh
#4Author of original report
Thu, December 18, 2014
So I got the verbiage wrong on the difference between hard drive repair and data recovery, easy to do as I am not in the industry. The case remains that they quoted me an amount to "recover the data" lost on my hard drive and then transport that data onto a new hard drive that I provided to them in the same package.
As far as reneging on the quote, The quote specifically states if they can't recover the data I do not pay. I have no clue what you are talking about here. They admitted they could not recover the data stating: "We are sorry to inform you that our evaluation of your hard drive revealed rotational scoring, which is a form of damage that makes data recovery impossible.".
Their statement of work specifically states: "The cost of this recovery effort is $1,500, if and only if we successfully recover the critical data in the requested format."
And you are correct, returning my hard drive in pieces in a plastic baggie is not appropriate.
I am not sure what your intentions are randomly sticking up for a company in a situation in which you have no knowledge but I hope that this better explains the situation for you.
coast
Florida,Welsh
#4Consumer Comment
Thu, December 18, 2014
You appear confused. They are a data recovery service. They do not repair hard drives. Where on their website do they claim to repair hard drives? Their website states that recovered data is sent back on a new hard drive not a repaired hard drive.
I agree they should have reassembled the drive but they probably did not appreciate the fact that you reneged on the terms of the agreement. The data recovery cost was within the estimate range.
You should always maintain a backup of your data.