Complaint Review: GIRLS GONE WILD

I ordered the videos from the TV ad GIRLS GONE WILD with Snoop Dog. I repeatedly told the sales person that this was to be a one-time purchase. I only wanted the videos from the TV ad and nothing more and I was under the impression that this was understood.

I received the videos a few weeks latter and thought nothing of it until I received a notice from my auto insurance company stating that they billed my account as they do every month but this time my account had insufficient funds. I contacted my bank only to find that GGW not only charged my Visa debt for the videos I ordered last month but now this month I was charged $24.99.

I immediately called GGW at 310-566-1063 to find out what was going on and was told by a customer service person that I joined a monthly video club and that was the charge for this months video. Needless to say I was very livid with this so-called customer service person who in so many word called me a sucker and that I should bit the bullet. I then told this C/S person to remove me from their system ASAP and if I see any more charges I will file a class action suite against GGW.

I finally received this video and with out opening it wrote, REFUSED on the box and delivered it the poster master himself. A month and a half pasted yesterday so I called GGW to check on my refund and they said they received the video a few weeks ago and my refund was in the works. I called the bank this morning and found that I had a reverse charge for $19.99 from GGW. I guess I will have to bit the bullet on the return shipping charge but time will tell if I get any more charges and if I do I will update this report.

This is not the way to do business. I saw the VH1 show on the owner of GGW and he is making millions ripping AMERICAN consumers off and getting away with it.
I really hope that someone out there with some sort of legal back ground can find a way to shut this guy down for good and even more then that have him return the millions he stole from the AMERICAN consumers.

Michael
Mt Wolf, Pennsylvania
U.S.A.