Complaint Review: Girls Gone Wild VVDirect Vivid Video

On or about April 05, 2006 I purchased (with my debit card) the 3 Girls Gone Wild Video/DVD Package Special from their website for a total price of $23.97 which included the express 3-5 day shipping.

On or about April 15, 2006 the DVD's still have not arrived so I called 310-566-1063 to inquire about it. I explained that I still have not received the DVD's despite the fact that I paid extra for express shipping. I was told that GGW would credit my debit card $6.99 for the shipping.

At this time I was informed that I was signed up for a membership (without my knowledge). I told them I did not want a membership, all I want are the DVD's I initially purchased, and to please cancel any membership/subscription I was fraudulently signed up for. He began, and continued to attempt to sell me more videos, 14 of them. Told me I can keep them for thirty days and send back what I didn't wish to keep. I told him, "don't send me anything but the original 3-DVD package I previously ordered and paid for." He kept insistins and I kept turning it down. He even went as far as putting someone else on the line who also tried to give me the pitch and I also adamantly declined.

On April 18, 2006 I woke up and checked my bank account online like I do every day. I noticed a "pending" debit from my account from "VVDirect" for $209.99. I immediately called my bank, Commerce Bank, and inquired about this debit. The bank could not give me a telephone number or anything regarding this debit. I explained to them that this was an unauthorized/fraudulent transaction. I did not authorize this. The bank told me that because the transaction was still pending, I could not do anything until it was physically taken from my account. This is absurd!!! The bank would not let me stop this transation even though I was telling them it was a fraudulent transaction, not authorized by me. I had to wait until the thieves actually robbed my account. I went to my bank in person and got the same response I did from their 1-800-YES-2000 number.

I cancelled my debit card on April 19th and on April 20th, the money was physically taken from my account. I began researching GGW on the internet (I could not find anything on VVDirect) and came across Rip-OffReport.com and the many reports filed on this company.

Today, May 1, 2006, I filed the necessary Reg-E Claim form with my bank, Commerce Bank. They told me it takes approximately 10 days to investigate. The Bank person did the E-file on her computer. I told her I wanted to submit some documentation (BBB Report which gave GGW and "F", the lowest rating possible; and, I submitted some reports from Rip-Off Reports.com regarding GGW's fraudulent practices. Now, I sit back and wait to see what happens. I will update this report accordingly.

Michael
Mays Landing, New Jersey
U.S.A.