Complaint Review: Giuffre Kia

At 8pm 2 hours after closing time of 6 pm on Friday evening 11-19-10, after a long and drawn out "signing ceremony" Where all documents were promised to be filled out, we wound up signing all types of blank documents including Sales tax on rebates which we were told we are "supposed to pay because the dealer has to pay sales tax on rebates" That is $3,000 x 8.875% =$266.25,we were also a target of a "bait and switch”extended warranty scam, where we were Shown a "KIA extended warranty offered by KIA not a third party" but there was a $100 deductible, after we pointed out the mistake of a zero deductible promised agreement, a new warranty was printed out, we were asked to sign a "do not contact any government authorities letter" otherwise the deal could not be completed. Since this was a "KIA Extended warranty offered by KIA not a third party" we felt confident that we will never ask for a rebate nor cancel the contract and reluctantly reworded and omitted the "do not contact government authorities" and signed the Letter.

Finally after an exhausting session and numerous "errors" we were finally given the keys to the vehicle, after arriving home, we noticed that the "KIA extended warranty offered by KIA not a third party" was switched to a third Party, among the 9 blank and partially filled out papers (we were diligent enough to ask for copies of all the blank documents) the KIA warranty was switched and we actually signed an agreement with "first extended servicecorp. P.O. box 804785 Chicago, Illinois. 60680-4109".We Goggled the name and we found "rip off" and "scam" as the primary description of this post office located entity.

Furthermore the tow - hitch and the wheel locks which appeared on the proposal disappeared on the signed contract. When we pointed it out to the sales manager he explained that this Is an aftermarket product that can only be installed after the vehicle is paid in full. Which seemed reasonable at the Time, but Daniel who is “responsible” for these items, did not call back with a date and time to install these 2 promised items.

The next day on 11-20-10 at approximately 12:00 noon we contacted the dealer and asked for "Franco nakhleh or Vincent Arcelay" to speak with us, instead, "Daniel the sales-manager" who was present the night before at the signing ceremony took the call and referred it to the “finance manager" who refused to provide us with a "KIA Extended warranty offered by KIA not a third party". When we promised to contact the Department Of Consumer Affairs he basically said "go ahead" and he hung up the phone.

Giuffre KIA of bay ridge personifies the reason for requiring all the regulatory power of the "Department of Consumer Affairs". Instead of negotiating and arrivingat a mutually satisfactory solution to this $1,500.00 “rip off and bait & switch scam" they are "thumbing their noses" at a consumer who paid all cash for the vehicle and fulfilled every financial obligation. GIUFFRE KIA personnel are basically "daring us to file this complaint with the Department Of Consumer Affairs." Eventually we filed a DCA complaint, and court papers were signed by us with the DCA as the Plaintiffs and GIUFFRE KIA as the defendants.

UPDATE, UPDATE, UPDATE-During the last several visits to Giuffre Kia service department, you are required to sign an “diagnostic fee” of $230.00 to be paid “if not covered under extended warranty”. However our warranty is “$0.00” deductible and it is bumper to bumper 100,000 miles or 10 years. Currently, our Inspection is expiring today 11-30-13, and our vehicle is being held “hostage” unless we pay the $470.00 to extinguish the check engine light. If we do not pay the $470.00 then we “will not pass inspection” and we will be driving with an expired Inspection sticker….PLEASE, DO NOT DO BUSINESS WITH GIUFFRE KIA, THEY ARE A CLASSIC RIP-OFF ORGANIZATION WITH EVERYTHING IN PLACE TO “RIP YOU OFF”.

If you would like to join our lawsuit against Giuffre Kia, then please call me at 212-706-9007 after 11AM or at 646-345-1869 after 4PM to 9 PM so that we may add your name to the caption of the lawsuit and have you share in whatever damages (including punitive and compensatory) that are awarded by the court. You will not be required to pay any legal fees; however, our attorney will collect 33% of every dollar awarded to you. Keep in mind that our attorney will also in-plead the "Department of Consumer Affairs" as a necessary party. Together, we can win this struggle against those entities who are trying to RIP-YOU-OFF.