Glamour Shots Queens Center Mall, NY Charged Us for none purchased Items then didn't want to refund the money Elmhurst, Queens Center Mall New York
Please, Please, Please... Don't use this Glamour Shot Location. They have no sense of customer service. These people work off a commission and want you to purchase as many pictures they can push on you. I was over charged by the mistake of the representative working there and when I brought this to her attention all she said she could do was give me more pictures. She wanted me to take over $620 dollars of pictures instead of my reimbursement. I didn't want to pay for her mistake and asked to speak to the manager and requested to speak to Kenny V. which didn't realize that this incompetent worker had forgotten to put me on hold and heard him that he didn't want to change the price and give me some more pictures.
Unfortunately, they had to reimburse me $420 dollars of the money however, when I called again to discuss how she miss ordered and placed one of my smaller frames on canvas (which we agreed we didn't want and she insisted that it was of no charge) he was willing to fix the problem but without returning me my money. Basically giving him $200 dollars of my money for his employee's error.
When I spoke to Kenny V. he was extremely arrogant and cursed at me and told me to take it up with my credit card company and hung up the phone. What ever happen to "customer's first" and professionalism? I finally tried contacting him and he wouldn't take any of my calls and have a pending case with the Franchise and Small clams. Please beware of this location this, it is obvious that he has done this before don't fall into the trap.
Catherine
Brooklyn, New York
U.S.A.
5 Updates & Rebuttals
Annoymost
Annoymost,New York,
U.S.A.
i read it and this his location in the mall
#6Consumer Comment
Fri, May 01, 2009
They are located on level 2 of the queens center mall and do this call the management company of queens center mall and let them know about there tenant do business
or do this
file a compliant with the BBB they have a D rating " i wonder why "
contact the main office of there company
and if you want to embarrass em contact
Help me howard or arnold diaz - shame shame shame
Common_sense
BEVERLY HILLS,California,
U.S.A.
YOU CAN STILL GET YOUR MONEY BACK
#6Consumer Suggestion
Tue, March 24, 2009
CALL YOUR CREDIT CARD COMPANY NOW AND TELL THEM THAT YOU CALLED THEM THE SAME DAY TO CANCEL AND PROVIDE THEM PROOF SUCH AS YOUR PHONE BILL
THERE IS A 3 DAY CONTRACT LAW, ANY CONSUMER HAS THE RIGHT TO CANCEL A
CONTRACT WITHIN THREE DAYS OF THE INITIAL TRANSACTION., & DON'T EVER FORGET THIS
YOU ARE RIGHT THE REASON THE STAFF WAS FRIENDLY IS BECAUSE THEY WORK ON COMMISSION AND NEED YOU TO BUY FOR THEM TO GET PAID, I KNOW THIS IS BECAUSE MY FRIEND USED TO WORK FOR THEM AND SHE GOT TIRED OF IT BECAUSE SHE KNEW IT WAS A RIP OFF AND COULDN'T STAND THEIR SCHEMING WAYS SO SHE QUIT.
Common_sense
BEVERLY HILLS,California,
U.S.A.
YOU CAN STILL GET YOUR MONEY BACK
#6Consumer Suggestion
Tue, March 24, 2009
CALL YOUR CREDIT CARD COMPANY NOW AND TELL THEM THAT YOU CALLED THEM THE SAME DAY TO CANCEL AND PROVIDE THEM PROOF SUCH AS YOUR PHONE BILL
THERE IS A 3 DAY CONTRACT LAW, ANY CONSUMER HAS THE RIGHT TO CANCEL A
CONTRACT WITHIN THREE DAYS OF THE INITIAL TRANSACTION., & DON'T EVER FORGET THIS
YOU ARE RIGHT THE REASON THE STAFF WAS FRIENDLY IS BECAUSE THEY WORK ON COMMISSION AND NEED YOU TO BUY FOR THEM TO GET PAID, I KNOW THIS IS BECAUSE MY FRIEND USED TO WORK FOR THEM AND SHE GOT TIRED OF IT BECAUSE SHE KNEW IT WAS A RIP OFF AND COULDN'T STAND THEIR SCHEMING WAYS SO SHE QUIT.
Common_sense
BEVERLY HILLS,California,
U.S.A.
YOU CAN STILL GET YOUR MONEY BACK
#6Consumer Suggestion
Tue, March 24, 2009
CALL YOUR CREDIT CARD COMPANY NOW AND TELL THEM THAT YOU CALLED THEM THE SAME DAY TO CANCEL AND PROVIDE THEM PROOF SUCH AS YOUR PHONE BILL
THERE IS A 3 DAY CONTRACT LAW, ANY CONSUMER HAS THE RIGHT TO CANCEL A
CONTRACT WITHIN THREE DAYS OF THE INITIAL TRANSACTION., & DON'T EVER FORGET THIS
YOU ARE RIGHT THE REASON THE STAFF WAS FRIENDLY IS BECAUSE THEY WORK ON COMMISSION AND NEED YOU TO BUY FOR THEM TO GET PAID, I KNOW THIS IS BECAUSE MY FRIEND USED TO WORK FOR THEM AND SHE GOT TIRED OF IT BECAUSE SHE KNEW IT WAS A RIP OFF AND COULDN'T STAND THEIR SCHEMING WAYS SO SHE QUIT.
Common_sense
BEVERLY HILLS,California,
U.S.A.
YOU CAN STILL GET YOUR MONEY BACK
#6Consumer Suggestion
Tue, March 24, 2009
CALL YOUR CREDIT CARD COMPANY NOW AND TELL THEM THAT YOU CALLED THEM THE SAME DAY TO CANCEL AND PROVIDE THEM PROOF SUCH AS YOUR PHONE BILL
THERE IS A 3 DAY CONTRACT LAW, ANY CONSUMER HAS THE RIGHT TO CANCEL A
CONTRACT WITHIN THREE DAYS OF THE INITIAL TRANSACTION., & DON'T EVER FORGET THIS
YOU ARE RIGHT THE REASON THE STAFF WAS FRIENDLY IS BECAUSE THEY WORK ON COMMISSION AND NEED YOU TO BUY FOR THEM TO GET PAID, I KNOW THIS IS BECAUSE MY FRIEND USED TO WORK FOR THEM AND SHE GOT TIRED OF IT BECAUSE SHE KNEW IT WAS A RIP OFF AND COULDN'T STAND THEIR SCHEMING WAYS SO SHE QUIT.