Complaint Review: Glamour Trends

I contacted the company to cancle my order from receiving any further shipment.  I read the fine print which said if I would cancle they would not ship anything else.  

So I tried calling the company and they can not seem to find my information.  I gave them my name, email address, physical address that watch was mailed to and still couldn't find my account.  She kept insisting that I give her the first 4 digits and last 6 of my credit card of which I refused cause she should be able to get my account pulled up to cancel it.

What should I do now?  Cancel the card?