Print the value of index0
GLASS CITY CYCLES HORRIBLE TREATMENT AND CUSSED ME OUT FOR HIS ERRORS, COST ME TIME AND MONEY Toledo, Ohio
On Feb 3rd 2012. I went to Glass City Cycles at 5740 Secor Road Toledo Ohio.
The owner Mr Shaun Gotha talks to me about repairing my motorcycle. We then set up a firm scheduled date for me to bring him the cycle to be repaired.
He tells me to bring it on Friday Feb 17th 2012. I wait the two weeks and then make arrangements to ride the cycle out to his shop, quite a number of miles to get there. I had a relative borrow a car from another relative to come there and pick me up after I took the bike to Glass city for repair.
When I get there , Shaun the owner starts telling me he cant get me in now and it will probably be two more weeks. What !!! ? I hope you can get it in today I just took a long cold ride out here and messed up two other peoples day to KEEP the Scheduled appointment we made .
He then starts whining and crying about how he dosn't have time for this and ask me with a very sarcastic attitude ( quote ) " Don't you have a phone ) " ? I reply yeah , I have a phone Don't you ? Its the same phone number You took that you should have used to call me within the past two weeks, to let me know you couldn't keep our scheduled appointment that you made.
So now, instead of apologizing and using some business sense , and maybe saying he was sorry and trying to reschedule without the poor attitude. THIS guy begins ranting , raving, Cussing me out, calling all Bikers a bunch of choice names cussing us all.
Calling my Bike a piece of **** telling me to leave and never come back. Rather than getting into a physical altercation with this ( ) , I just got on my bike and left. My ride showed up and I got her to leave with me.
Not only did I lose money in gas in the bike, It also cost for the car the driver borrowed.
After going to a new Reputable shop with Business people who know how to treat a customer
We were late getting the car back to the owner
Now the owner of the car we borrowed had a very important meeting and was now late for that also
I personally would never take any cycle not even a baby toy try cycle to this place .
Glass City Cycles has also had other complaints from customers. Some where reported to the BBB in our area and I am thinking there are others that have not been. I did find some other complaint on line
I will never go to Glass City Cycles Secor rd Toledo Ohio ever again, and am telling all my Biker friends and anyone else I talk to about the horrible lousy experience I have had with this shop. Of course He will have a different story , places and people like Shaun Gotha always do.
I have numerous text messages from him and threats . I am keeping them all for future reference.
I am wondering if this guy has a medical problem maybe Bi-Polar, I have seen others with this problem go off on a tangent like he did . Horrible management skills. He Needs to take a course in public relations . I also suggested he read the book " How to win friends and influence people"
One thing for sure, I would never do any business with this outfit and hope no one else has to go through this kind of garbage with them either. I will stick with the well known reputable shops from now on if I need work done on my motorcycle