GlassesUSA Give credit where credit is due New York Internet
I purchased a pair of prescription sunglasses at the price of $266.40. Company had a money back guarantee. The glasses were not as expected and contacted them to choose another frame and exchange them. Lots of emails back and forth. I returned the not acceptable sunglasses to them and ordered a different pair, which were significantly less in price. I received the new pr. of sunglasses with no paperwork.
11 months went by and I contacted them regarding my credit due that had not showed up on my credit card account. First, I was told that I had no credit, that I had used it. Many emails back and forth to finally get someone to acknowledge that the entire amount had not been used and that i had a $98.40 credit. The email was on April 7, 2016. I had asked for the credit to be put back on my credit card and was told it was not their policy to do this, that they would provide me with a store credit. i needless to say was not happy about this as how often do you need to purhase prescription glasses.
It is now May 21, 2017 and I need to purchase new glasses as I am required to have my eyes checked every other year. I emailed company and they provided me with my credit ouch number. I tired to use it but kept getting errors. I contacted them once again regarding this and I am now told the my credit of $98.40 is inactive and I have no credit that it has expired. Their policy is that uou must use the credit within 1 year.. Absolutely, ridiculous, especially with eyecare! One would think in one of the 2 emails mentioning my credit that it would have been mentioned that #1 it would expire in 1 month and #2 that it had already expired instead of telling me how to use the store credit.
i attempted one last time to email them and was told they were sorry that store credits are only good for 3 months! REALLY? None of their emails make an sense are certainly not consistent with their info provided.
I do not feel that any of their policies are suitable for any business especially the form of business that they provide (or I should say...SHOULd provide). I have now paid for a pair of designer sunglasses for a budget pair of sunglasses. No one is willing to listen and I was actually laughed at on the phone yesterday by one of their employees. Amazing.