Complaint Review: Glassesusaglassesusa.com

I am very dissatisfied with the service not only did it take a very long time to receive my glasses I received my glasses with scratches on the lens missing the polarized lens tint and UV and scratch protection that I paid for. I tried to contact customer service which hung up on me several times, then when i finally get through im caller number 28. the automated sesystem says to emails if I need to return an item I don't know how long that's going to take for them to respond back to my email.  when a person order glasses they obviously need the glasses as soon as possible for their vision but this company don't seem to think so the customer service sucks I am very very disappointed with this company and I refuse to refer any of my family members or friends to buy from this company. I sent the email now I have to wait for a response and then wait for them to receive the glasses then wait for them to return the glasses and hope and pray that they return the glasses exactly the way that I requested and paid for.  my prescription was not a difficult prescription it was very simple single vision added polarized tent with UV and scratch protection very simple. before I place the order I ask are the employees that's working on the glasses actually licensed they said yes. I highly doubt it. I suggest you never use this company at all its too time consuming, zero customer service, and they clearly dont know what they are doing. How does glasses with scratch protectant come with scatches? Dont waste your time or money. Very dissatisfied customer.