GlenCara Irish Jewelry Company accepted funds for an Irish Claddagh Ring for my daughters birthday but merchandise was never received Internet
On April 4, 2015 I placed an on-line order for a Claddagh Ring for my daughters birthday from GLENCARA Irish Jewelery (sales@glencara.com) utilizing my bank mastercard as payment.
I received notification that the item would ship within 24 hrs of my order further advising the item should be received within 3-7 work days.
As the 3-7 day time period passed, I contacted GLENCARA vis the customer service number provided,1 866-567-7451 at which point the call was answered by a male with a heavy Irish accent advising they were backed-up in responding to emails and that customers shopuld leave an email prefaced with URGENT advising of their complaint.
I subsequently forwarded several emails prefaced with URGENT as well as numerous voice messages none of which were answered. I subsequently filed a report with my bank as the item was never received, and in addition, filed complaints with Federal Authorities related to wire fraud.
This company has been the subject of numerous "Rip Off" reports on this web site. Do Not conduct business with GLENCARA Irish Jewelery as they are thieves and their operation is a total SCAM.
Wally, Jersey City, NJ
1 Updates & Rebuttals
Glencara.com
Galway,Ireland
Glencara Reviews
#2UPDATE Employee
Fri, May 20, 2016
Over 98% of our customers are happy with our Jewellery and Service.
See 88,000 positive reviews here: http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=irecrafts&ftab=AllFeedback
and here: http://www.shopperapproved.com/reviews/glencara.com/page-0.html
and here: https://www.etsy.com/your/shops/Irishjewelry/reviews?ref=seller_platform_hdr
and here: http://www.resellerratings.com/store/Glencara_com
* We have completed over 400,000 online transactions since 2005.
* Over 98% are of customers are happy with the quality of our Jewellery and shipping times.
* We guarantee safe delivery of all orders.
* All of our Jewelry has to pass a quality control check before it is shipped to our
customers.
* We offer a 60 day returns policy on all our Jewellery and will re-size rings without charge.
* We aim to respond to e-mails within 1 business day but occasionally we fall behind that 1 business day target which causes customers to vent their anger publicly such as here.
The issues written here would not exist if each customer had the 1 business day response time to their e-mail. We go above and beyond the average Jewellery business in satisfying any customers reported issues.
The individual comments here are not an accurate reflection on how customers are treated when shopping with us nor an accurate indication to the quality of our Jewelry. If a customer has a problem with an item or it has not arrived and they do not get a timely reply to their e-mail, they can become very frustrated and vent their justified anger. We work to deal with communication backlogs as quickly as possible to minimize such occurrences as we love our customers. Providing a great experience is what we exist for.
If a customer is reading this who has not got a response within 1 business day please send an e-mail to vipservice@glencara.com and you should receive a reply in 1 business day or less.