Complaint Review: Glencara Irish Jewelry

I ordered a ring that my fiance wanted as his wedding band, getting the online message that the size was in stock and it would be shipped within 24 hours, receipt within 7 days. I ordered it a month before the wedding, and chose to pay through Paypal.  After 7 days and no ring, I sent them an email. Got a message back that due to their email overload, please allow 5 to 7 days for a response.  Wedding was still 3 weeks away, I figured okay...another week passed, still no word. So I called...the message given is all staff have been put to work answering emails, please contact them that way.  So I did...again. Got the automated response again. So, I opened a dispute through Paypal, who froze my transaction amount and kept them from getting it.  And THEN, they got back to me right away.  I was told that the goldsmith they work with had let them down and not fulfilled the orders, due to unforseen circumstances. And they were an honest company, my order WOULD be filled, and they regretted that I had felt the need to open a dispute through Paypal. Then I was offered a 10% discount on my ring, but only if I closed the dispute...they said they can't process any discounts while a dispute was open.  I said I was sorry, but I wasn't interested in a discount, I wanted the ring for my wedding...and I couldn't afford to blow off that much money in case I never got it.

I waited 7 days after opening the dispute, then I escalated it to a claim.  Meanwhile, my wedding came and went.  I had to order a different ring from someone else for my husband, and it was sent the day I ordered it, but it was half the price and similar...had to have something for him for the wedding.  Glencara waited the 10 days given them by Paypal to respond, and then they issued a tracking number.  Paypal and I tried to track this number for 4 days, and the Irish Post never recognized it for either of us.  Just got word today that Paypal decided in my favor, and my money was restored to me.  Yayy Paypal!! I knew I was right to pay through them! Now, I can order the ring my husband wanted, from a reputable seller, and I'm forever grateful to Paypal!!