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Global Cash Card Very Deseptive Website and Policies Irvine California
I work for a company that forces me to use a Global Cash Card. One problem that I encountered when using the card is that the website advertises FREE ATM locations that are NOT FREE for all cards. The problem I have with that or better yet the question I have is why is it listed as free in MY account IF it does not work for MY card? I was told to look in the disclosures. Well legally I guess that is true but ETHICALLY it is deceptive because when I login to MY account it SHOULD show info for MY card. This is very deceptive and has cost me $7 in fees to get my own money out. After I contacted them in regards to the charges ONLY THEN was I told that the ONLY way that I can get Free ATM withdrawals is to go inside of 7-11, Walgreens or CVS. This is okay if I go (which leads to the second problem) but when I send my handicaped wife the locations are not accessible to her because she has mobility issues that won't allow her to walk into the locations and needs a drive up location. I guess thats an issue for The American Association of People with Disabilities to handle because that is NOT acceptable. I feel that it is WRONG toadvertise FREE ATM Locations even after I log in to my account if it is NOT free for MY card. This is a BAD policy to have.
2 Updates & Rebuttals
Jodi
Henderson,Nevada,
United States
Michelle Mandell - USA
#3REBUTTAL Individual responds
Tue, March 13, 2018
Michelle Mandell. you are 10% correct when you said that there are many locations and ways that you will not be charged a fee when withdrawling your own money. One is very obvious and should be to anyone that has ever used a debit card in their lives and that is requesting cash back after a purchase! Not one grovery store that I have ever been to and bought groceries at has ever charged me for requesting cash back, even if I am purchasing a .25 cent piece of candy. They also have handicap carts available for all that require them.
Problem solved!
Some people have no brains!
Michelle Mandell
Irvine,California,
USA
Please Contact Us
#3UPDATE Employee
Fri, April 28, 2017