Complaint Review: GLOBAL INET MARKETING

Dear Cindy,

This to verify that your company James McCann will receive 15 extra leads on program 1b. This promotion requires the online agreement to be submitted on March 3, 2005 and the first investment to be received by March 4th, 2005

I want to thank you for letting us earn your business. We look forward to a long-term business relationship

Please Make the check payable to Global Inet Marketing and make the Fed-ex air bill out to :

Global Inet
814 N.HWY A1A Suite # 307
Ponte Vedra, Fl 32082

Our Fed-ex Account # is 2459-12340


Sincerely, Patrick Taylor


For Accounting at Global Inet the check will come from James McCann or Mac III Marketing.

Patrick Taylor
Senior Research Analyst
MortgageLenders.cc
814 N Hwy A1A
Ponte Vedra, FL 32082
Tel: 1.888.244.5622 Ext. 296
Fax: 1.800.899.6683
Rep ID # FL 003
ptaylor@mortgagelenders.cc
http://www.mortgagelenders.cc

This transaction took place as stated, and this email is the only thing in writing we have. A check for $1,350 was sent via global inet's account with fed ex, made out to global inet marketing. The owner's name is Mr. blisko, which I had to learn reading thru online complaints about the company. If you call, they will not tell you the owner's name, and say the owner does not take calls. This company has lied and misled their way into this transaction from every angle.
I first spoke to Patrick Taylor, the sender of the email above. He explained their services. His pitch is duplicated on the website in writing. According to Patrick, the leads we were buying were 100% guaranteed contact leads, meaning, according to Patrick, and the website, that those leads have been contacted by global, information was verified, and they spoke to the contact and made sure they were still interested in a loan, then forwarded to us. It was explained that the leads we purchased, verified, and with the filters we chose, would be downloaded to our site and we could pick the ones we want and download them. It was a concern of ours as to how many leads a day could be provided, and after conferring with his sales manager, Patrick assured us that 5-10 leads a day, or "at worst, inside 30 days" would be no problem to fill the order. We were also assured that no outside affiliates were used to procure the leads, that global drove their own leads via real estate mags and classifieds, etc. We were elated to find such a great lead source!! Verified leads! No more " that was months ago, why are you calling or " I don't know anything about a refi, we don't even own a home" etc. So we went forward with the minimum order of $1,350 for 45 leads, and an offer if we agreed to the promotion that day, of 15 bonus leads. (mentioned above in the email).
We were asked to send the tracking # of the check we sent, which I did,

Subject: TRACKING #
Date: 3/3/2005 6:32:42 P.M. Central Standard Time
From: FINDCYNDY
Reply To:
To: ptaylor@mortgagelenders.cc
CC:
BCC:
Sent on:


Sent from the Internet (Details)
Internet Address Card Attached

HI PATRICK. FED EX SENT! TRACING #
851056672490
THANKS!
CYNDY
That evening, Patrick called to set up "my site" although it was not "activated" until the check went thru, at which time I could now go view leads and download them. At that time, AFTER THEY HAVE CASHED YOUR CHECK, you get to see the "terms and conditions" when you download your first lead, telling you they have a year to fill your order. The first thing I noticed is that there were only 2 leads that matched our criteria, and second thing was neither one was "verified". One man no longer lived at that address, and the other was a 15 year real estate office owner who was being bombarded with broker calls and wanted to file a complaint! I called immediately to global and complained. I spoke to Simi and the customer service manager Chastity. Chastity proceeded to explain that "all" the leads were not actually verified, but that an "attempt" was made to verify all leads. She explained that verified or not, the leads would show up and be available on our site. She explained further that the bigger price we paid for "100% contact" leads, meant that we were basically paying for the privilege to return leads we could not reach within 5 days. She offered to give us the less expensive package, not with less money, but with more leads, and explained that with those leads, you could NOT return leads you did not reach. I told her that was not what we purchased. We did not want to buy leads we have to return. That has been the problem with leads all along. We wanted quality leads that had been verified like they said they were. I told her we wanted a refund. She pointed out the terms and conditions article regarding refunds after 12 months of an inactive account. I pointed out that those terms were not presented until after we paid, and that furthermore, they had already violated their own terms and conditions via article 5 (v), which clearly states the difference between the less expensive leads, and the 100% contact leads:

www.globalinet.net 1.888.24GLOBAL



I. Agreement: This agreement between Global Inet Marketing, Inc. and the Undersigned (hereafter known as the client) shall remain in effect until such time that the package has been fulfilled.

II. Initial Payment: As compensation for services provided by Global Inet under the Mortgage Lender's Lead Distribution program, client understands and agrees to enter into this agreement with Global Inet, making full payment in advance of account activation. Account activation will occur within five business days of receipt of payment.

III. Agreement Renewal: The client will be offered the opportunity to renew his/her contract once his/her account becomes active. At time of renewal, the payment process will remain the same (excluding future price adjustments) as that of the initial payment. If renewal payment is not received by the completion of the initial agreement, client's account will be placed on "hold" (i.e. the account holder will be unable to download leads) until payment has been accepted. Accounts left on "hold" for one year will be purged to an "inactive" database. After this time, a new account must be created in order to re-establish service.

IV. Lead Flow/Lead Retrieval: The client is responsible for retrieving leads online via the Mortgage Lenders website. The level of lead flow available for retrieval will vary according to the client's specified filters and the number of consumer leads received each business day. Global Inet does not guarantee the number of leads available at any given time.

V. Verification Policy: The verification process differs based on the program type chosen by the client. Clients who have chosen phone verified leads will receive leads that we have attempted to contact. These leads were called, the telephone number works, and the person whose name appears lives at this residence. Clients who chose a 100% contact rate will receive leads that have been spoken to, and the person is actively seeking a mortgage. Global Inet reserves the right to discontinue service for any client who breaches any section of this agreement or violates GIM terms and conditions.

VI. Lead Credit/Return Policy: The client understands and agrees that Global Inet is not responsible for the accuracy of the loan information provided by the consumer. Lead return requests will be honored under the following circumstance: Contact information (i.e. phone number and name) is not valid. This includes disconnected numbers and numbers which do not match with the contact name provided. Note: Both primary and secondary phone numbers must be disconnected in order to qualify for a credit to the account. Any lead in question must be returned within five days of retrieval in order to be considered for return/credit. All disputed leads will be reviewed by our Operations Department and a response will be provided within 72 hours with final disposition.

VII. Pricing: Global Inet reserves the right to change the pricing of leads and/or packages at any time and without prior notice.

VIII. Cancellation Policy: The client may cancel his/her account if the account has been inactive for twelve months and the program chosen by the client is less than fifty percent fulfilled. Refunds will be pro-rated based on the number of purchased leads remaining in the account.

IX. Right of Refusal: Global Inet retains the right to refuse to do business with any customer at any time including, but not exclusive to, the following reasons: 1. Inappropriate conduct toward consumer leads and/or Global Inet staff. 2. Unethical business practices. 3. Making fraudulent claims in reference to leads provided. 4. Failure to meet any of the eligibility criteria as listed below.

X: Broker Eligibility: Global Inet retains the right to work only with licensed brokers in good standing and their staff. Clients of Global Inet may not engage in deceitful or unfair businesses practices. Clients may not violate privacy and/or anti-spam laws. As per Section VIII of this agreement, Global Inet reserves the right to refuse to do business with any individual who fails to meet the above criteria.

XI. Entire Agreement, Modification Waiver: This Agreement constitutes the entire agreement between the parties pertaining to the subject matter that is contained herein. It supersedes all prior and contemporaneous agreements, representations and understandings of the parties. No supplement, modification or amendment of this Agreement shall be binding unless executed in writing by all parties. No waiver of any of the provisions of this Agreement shall be deemed, or shall constitute, a waiver of any other provision, whether or not similar, nor shall any waiver constitute a continuing waiver. No waiver shall be binding unless executed in writing by both parties.

XII. Severability: To the extent that any provision of this Agreement conflicts with governing law or any provision is held to be null, void, or otherwise ineffective or invalid by a court of competent jurisdiction, (a) such provision will be deemed to be restated to reflect as nearly as possible the original intentions of the parties in accordance with applicable law, and (b) the remaining terms, provisions, covenants, and restrictions of this Agreement will remain in full force and effect.

XIII. Relationship of Parties: Client and Global Inet are independent under this Agreement, and nothing herein shall be construed to create a partnership, joint venture or agency relationship between Client and Global Inet.

XIV. Law and Venue: This Agreement shall be construed in accordance with, and governed by, Florida law as applied to contracts that are executed and performed entirely in Florida but excluding laws that direct the application of another jurisdiction's laws. The parties agree that any suit, action, or proceeding arising out of or relating to this Agreement, or the interpretation, performance or breach of this Agreement, shall be instituted in any court of the State of Florida located in Duval County. Each party irrevocably submits to the jurisdiction of those courts and waives all objections to jurisdiction or venue that it may have under the laws of the State of Florida or otherwise in those courts in any suit, action, or proceeding. The parties expressly stipulate, consent to and agree that the specific geographic location as the place of performance of this Agreement, in its entirety, shall be within the county of Duval in the State of Florida. By the terms of this contract, the exclusive venue for any action between them shall be within the county of Duval in the State of Florida.

XV. Prevailing Party / Attorney's Fees: The parties hereto agree that in the event that either party is required to institute legal proceedings to enforce any of the terms, covenants and conditions of this agreement, the prevailing party shall be entitled to reimbursement from the other party for all legal expenses incurred, including appellate fees as well as court costs incurred in connection therewith.

This constitutes the entire agreement between the parties upon acceptance by client of the terms and conditions herein.

Rev: 2/14/05


As you can see, there is obviously no signatures anywhere here, and we surely are not bound by terms and conditions presented AFTER payment that are indeed different than those presented before payment. I demanded to have a manager, owner or someone of authority call me. No one did. I have made at least 20 calls to Global. They refuse to respond in any way. We have zero leads used on our account, and want a full refund. . I used MARS, a voluntary arbitration organization, and Global did not respond to them either.

Mediation Arbitration Resolution Services, Inc. (MARS)



Attention: CYNDY GATHER

This is a notification that your complaint has been received and a case:

Case ID Number: 46

You must now wait for the merchant to respond and become a certified member in our Shop with Confidence Seal (Trustmark) and Online Dispute Resolution Service. This can take up to two weeks. You will be notified when and if the merchant responds.

You can view the case by clicking here https://resolvemydispute.com/ccl.php.

Thank you for your participation. We hope to resolve your complaint as quickly as possible.

The MARS Team

Mediation Arbitration Resolution Services, Inc. (MARS)



Attention: CYNDY GATHER

We are sorry to inform you that the merchant that you filed a complaint against (Merchant URL) has not responded to our request to participate in our Shop with Confidence Seal (Trustmark) and Online Dispute Resolution Service. We at Mediation Arbitration Resolution Services, Inc. (MARS) provide our services to consumers and merchants doing business on the Internet, as a response to the call from government entities such as the United States Federal Trade Commission and many consumer advocate organizations. We have certified our compliance with the Online Alternative Dispute Resolution Guidelines which can be found at http://www.gbde.org/agreements/adragreement03.pdf and approved by the Global Business Dialogue in E-Commerce and negotiated with Consumers International, which in part state that Online ADR providers, when they discover potential cases of fraud, deceit or patterns of abuse, should also have the obligation of reporting such cases to legal authorities.

We will report to the appropriate legal authority, that they were unwilling to participate in an impartial, third party, dispute resolution service in order to answer and resolve the complaint that you filed.

Thank you.

The MARS Team

Below is a summary of my several conversations with Femi, another customer service rep I spoke to many times. To save me time writing out a complaint in full, he did me the favor of forwarding to me his notes and summary of my calls.

Cyndy,
Thank you for taking the time to call in.
As you requested, I am summarizing the contents of our last 2 conversations.
The essence of our first conversation is as follows:
The sales representative that got you involved in our program told you some things that are contrary to what you are currently experiencing.
You were told that you would receive 5-10 leads per day.
Some of the leads that you have spoken to have said things that cause you to believe that the leads are not verified.
The verification process should differ for 100% contact leads and phone verified leads.
Different departments should talk to each other to share what is going on.
There are programming issues with the filters.
The essence of today's conversation is as follows:
You feel that Global Inet has breached its terms and conditions in regards to the verification of leads.
Florida Law states that Terms and Conditions are not binding unless made available before purchase.
You want Mr. Blisko to call you.
The company is not fulfilling it's promises of quantity or quality of leads.
In your opinion, Global Inet has 2 options: refund your money now or provide you with the leads that were promised. If you accept to wait 30 days to see how the lead flow improves, you must have in writing our commitment to get the leads to you or refund the money after the 30 day period.
James will pursue a number of negative options if neither of the above 2 options is realized.
If the verification department leaves at 9pm (eastern), how can we verify a majority of California leads considering that most customer contact occurs after 6pm?

Thank you again for your time. I will forward your concerns to my manager.

Regards,


Femi Ogunjumo
Customer Service
MortgageLenders.cc
814 N Hwy A1A
Ponte Vedra, FL 32082
Tel: 1.888.244.5622
customerservice5@mortgagelenders.cc
http://www.mortgagelenders.cc


This was a very short summary, with just one of several customer service reps I tried to speak with, and so far, I'm getting nowhere. I also brought up the fact that if our leads are California residents, and Global is on the East Coast, and all of the employees leave every night at 9PM E time, 6P California time, how they even claim to verify all the leads? Anyone in the business knows that 68% of homeowners are contacted in the evenings. After calling several times, I finally got angry and was able to get Steve on the phone who is supposedly a manager. He was incredibly rude and at first flat refused to even hear my complaint. He assured me he'd look into it and call me back which he never did.
WE GET THESE EMAILS ALL THE TIME FROM GLOBAL:.
Dear ,

Log in to your account immediately as new leads have just been uploaded.

To view these leads, log into your account at http://ns27.webmasters.com/*mortgagelenders.cc/httpdocs/customers/login.php.

--------------------------------------------------------
Please do not respond to this message. This mailbox is not monitored and you will not receive a response.

For assistance, you may:
Log into your account at http://mortgagelenders.cc/ and select Customer Care.
Email us at CustomerService@GlobalInet.Net
Call us at 888.24.GLOBAL

AND HERE IS ALWAYS WHAT IS SAYS WHEN I RUSH TO LOG ON:
To change your personal information click here.

Download Leads Instructions:

1. Check the box to the left of the lead(s) you wish to download
2. Check the "Agree to Terms and Conditions" box
3. Click the "Download Leads" button
4. Choose the format you wish to have the leads displayed:
a) CSV - Excel
b) XLS - Online version of Excel
c) HTML - Text
d) PDF - Text

No leads match your filters or you do not have downloads available in your account.

good luck trying to get your money back from these crooks. we are in the process of suing, and this exact report has been filed with the bbb. they have had an unsatisfactory bbb report in the past, i encourage you to file with bbb in florida against this company. here is the bbb phone #:
904-721-7373

Cyndy
conway, Arkansas
U.S.A.