Complaint Review: GLOBAL LIFE ENHANCEMENTS HERBAL SMOKE SHOP

Dude... IF your contact info has been listed for 6 years, then why all the posts complaining of the same thing; "...I've emailed and called the number listed and gotten no response...". The ONLY email address on your site is sales@herbalsmokeshop.com, and the number is never answered nor calls returned. The mass of posts on this subject bear witness to this.

As you've made clear in your responses, you feel that your business practices are true and honest, so I'll waste no more time with this subject. My intent all along was to get you to state either directly or indirectly through your post what your real manner of operations were. I feel that this has been accomplished through this thread.

So now everyone who cares to read this will know that despite the "prompt and courteous" help they recieve from you here, had they not known about RipOffReport.com they would have been up that proverbial creek, dipping their hands in doo-doo.

Goodbye and good luck to you, sir. May you reap 100x's the bounty you've sown.

Sir, my contact info is on our website. so is our phone #, so is our customer support email address, and , there is a special link for lost packages that the email goes direct to me, but you have to fill out the form on the site so I get the info I need to trace the order. I am happy to help you, not trying to argue, but need you to understand that my contact info is here and there to help you :) The postal service did cause a large problem with missing/stolen goods and we now use FEDEX express. Since we do not work for the postal service, it was not an available situation for us, and did take us a couple of months to find out what happened. We are very frustrated with the postal service as you can imagine, as we have spent over 200,000 on shipping with them since 2000. Anyhow, contact me direct, so I can help you! and happy holidays... derek@herbal-smoke-shop.com

I've come to the conclusion that either you are 1) not very smart, which by your postings here and on other threads is probably not the case, or 2) you just refuse to see the error in your business practices.

True, when someone comes to this site to complain you're right there to help by posting your contact info and solving whatever problem they may have. But what about those who don't know about this site? How about eliminating the need for this site altogether by posting that same contact info on your website instead of the bogus s**t you have there now?

Until that happens you will continue to be lumped in with those internet scam artist who give online commerce a bad name.

Come on.... you can do it. I feel you're a good guy at heart, otherwise you wouldn't bother to defend your company so adamantly. So do the right thing with your site. You'll reap the benefits greatly.

Customer, My info is posted, here it is again: direct line is 1-866-437-2748 , email is derek@herbal-smoke-shop.com ...I am happy to help you :) Just email me. As far as the postal service and packages, it did take a while to find out why they were getting lost. We ship over 5000 packages a month with them, and they started to lose over 100 a month suddenly! we did file a report with the postmaster, but they are yet to do anything to help us. We now use fedex express only!

My point was that unless a person was knowledgeable enough to come to this complaint site, then they are stuck up the creek without a paddle. If you truly wanted to provide customer service, then the contact information on your website would be viable.

Every person who's posted a complaint on this site has made numerous attempts to contact your company via the 800# and email address posted on your website. And not 1 person has received any response from those avenues. It's only if they come to this site and complain do you, Derek, step up and help solve their problem.

And don't get me wrong, I appreciate the fact that you got my situation handled as I'm sure others whom you've helped do, too. But of the hundreds who were savvy enough to come to this site, how many more(thousands?) don't have the internet know-how and just chalk it up to a lesson "earned"?

THAT'S why I said problem alleviated, not solved. If you want to solve the problem, post YOUR email address on the website instead of the bogus one, and either answer the 800# or delete it all together.

As for the USPS losing all of those packages, I could see where that would be a problem. But some of these post go back more than a year. What took you guys so long in deciding to switch delivery options? If my company was taking a beating on a consumer complaint site, and it was all due to the postal service losing the packages I'd shipped, there's no way I'd wait for over a year to change shipping companies.

Just 1 mans observations and opinions.

Hey everyone,

I was quite skeptical about the legitimacy of this company as well after placing my order, not getting a tracking number and then coming across this site. I did get in touch with Derek after seeing his posts and he responded back within a day. He eventually got me a tracking number (which happened to be incorrect, but typos on long numbers happen). I then went to my local Fed Ex store and they confirmed that in fact the company has in fact sent me something that I shall receive in a few days. If you have a problem and just deal with Derek you'll be alright. I think this company would avoid a lot of problems if it just gave out the tracking numbers when the order is placed or did not bill credit cards until the packages are signed for. Just because a company doesn't have the best way of doing things doesn't mean it's a scam. I mean I haven't gotten the product yet but I know they have in fact sent me something. Hope this reassures some people.

Sir, I contacted you, tracked your package, found it was lost by the postal service, as many were, told you we switched over to fedex because of the postal service's many, many mistakes, which we never encountered over the past 6 years until the most recent months, AND TOLD YOU i was shipping you a REPLACEMENT package, which I DID, and you RECEIVED! It amazes me that though every customer who has posted here had their problem already handled, only a small # take the time to actually post back on here, that their problem was handled. We are a MAIL ORDER COMPANY. Sometimes PACKAGES GET LOST IN THE MAIL. All you need to do is LET US KNOW, and we are HAPPY TO FILE A LOST PACKAGE CLAIM and SHIP YOU A 2nd PACKAGE FOR FREE! But we NEED YOU TO EMAIL US or CALL US to LET US KNOW so we CAN HELP YOU! We ship out THOUSANDS of packages a week. It is INEVITABLE that some may get lost, but all you have to do is email me @ derek@herbalsmokeshops.com, or call me direct at 866-437-2748, and I will be HAPPY to assist you! We are not in business to have unhappy customers, most of our business is from HAPPY repeat customers! please contact me if you need any assistance, AT ALL :) derek@herbalsmokeshops.com

I would like to say that the problem with this company was solved, but I don't believe it has been. Yes, MY issue with them was taken care of by Derek, the "customer service" manager(as if they new what that phrase meant), but as I can see by the many posts created since mine, nothing with their modus operondi has changed.

I 'm guessing their philosophy is that the majority of people who order from their site will not dispute with them so they play the average, rip-off the majority and fullfill the ones who actually complain.

So to those who read this, email derek@herbal-smoke-shop.com and give him your order #, when it was placed, etc... and you may get your problem alleviated, too.