Complaint Review: Global Movers & Storage

Called Global Movers in May to receive a quote, I was informed that all the moving people worked for Global. I called several other movers and decided to use this company as they sounded honest. They quoted me a low price which it seems like they do as I started to read the BBB after I experienced t his horrific incident with them. When they picked up our stuff the quote turned out to be $19,261. We were already in a bind as we had to be out of the house by the 21st. I was also told that they will store free of charge for 30 days in a climate control environment. They said they are legit, but every time I called I was either placed on hold or hung up on. Then when I did get someone I was informed that the contact I had was no longer working there, but come to find out this is a lie. Finally get to Florida and was under the impression that our stuff would be here waiting to be delivered as this is also what we were told. Well that was another lie, come to find out that our stuff was still in Colorado. On Nov 30, I called for our stuff was told it will be shipped out that Friday, which was a lie. I waited and waited and by the 5th when I saw no delivery, I kept calling with no response. I finally had to threaten them and I finally received a phone call from a Nina, where I told her that i expect our stuff and nothing had better be stolen or damaged. Well after waiting for two weeks we finally got our stuff December 22nd. They also lied about the number of people delivering the stuff. There were 4 people. My husbands 125 tank that Global packed was damaged and can no longer be used. They broke the TV stand that they packed, they broke our china and coffee cups. Nina claimed and I have it in writing that they will replace anything that was damaged or stolen.
The WORSE THING IS THAT ONE OF THE MOVERS WENT INTO OUR MASTER BATHROOM AND STOLE MY ENGAGEMENT AND WEDDING RINGS OFF OUR COUNTER. I was informed that Ed and Errol no longer works for Global, BUT THAT IS ANOTHER LIE AS NINA CLAIMS MY EMAIL WAS SENT TO ED AND HE WAS ON VACATION. SO I GUESS HE STILL WORKS THERE. This company does not know how to tell the truth. They should not be in business. thy are a rip off.