Complaint Review: Global Outdoors

I purchased a outdoor fire pit from a local company and had some issues trying to set it up and it did not come with the manual.. so I did some research on the internet and learn the Global Outdoor Company could help. I spoke to Charles Dickerson, who ask for receipt which I didnt have at the time and told him I needed to find it but in the meantime we were trying to use our product. He told me in order for him to produce a manual I needed to produce a receipt. I told him I did not purchase the item from you and what difference does the receipt have to do with the manual. I asked to speak to the store manager, he said, "He is the warehouse manager and hung up. I called back requesting for the store manager and he hung up again. I want a manual for my product and an apology. Desired Outcome: I just want a manual for my product and apology.