Complaint Review: Global Payments Checks Services Inc.

During the early morning hours of 12/1/16 I tried to pay my county water & sewer bill on line using the county website.  My county recently began using Lexus Nexus who I later learned uses Global Payments Checks Services, Inc. to process the payments.  I became furious when the message popped on what I was expecting to be my online processed payment receipt that my check was denied and I would have to provide call Global Payments Checks Services, Inc. my full name, state drivers license number, state of issuance, full address, zipcode, full phone number, date of denial, who the check was written to, amount of the check and who it was written to.  I tried leaving my information with Global Payments Checks Services, Inc. several times and each time has been told the mailbox is full.  They have my checking account number and routing number and I am more than concerned.  I am going to file a complaint with the Federal Government over this and if I end up having to close my checking account and opening a new one, I am going to be furious!  I am also livid with my county for doing away with their old online service and using Lexus Nexus.  I recommend if anyone tries paying a bill online and receives the message their check has been declined, they should file a complaint with the business using Lexus Nexus or any other company using Global Payments Checks Services, Inc. and then file a complaint with the US Goverment.

SouLdy

Atlanta

Georgia