Global Relogistics Scammed out of $1000. No service provided. STAY AWAY FROM THIS COMPANY Ft. Lauderdale, Florida
Consumer BEWARE of this company. Contract has alot of fine print which allows this company to take ALL of your money without providing any service to you. Requested a shipment to deliver a car across the country and rep stated would be a couple of days. The fee would be $1000. Car was at a auto repair shop broke down. Was told unable to obtain a driver time and time again. Auto repair shop placed a lien on said car because was still waiting (despite constant contact with them AND Global Relogistics) and the bank came and took the car because they had 1st lien. This racked up $1400 in fees because car wasn't picked up as told. Global Relogistics maintains they have 30 days to pick up a vehicle (WHO WOULD WAIT 30 DAYS)?? Some of the fine print in the contract. So when the shipment was cancelled due to all the fees incurred and non pickup miraculously they emailed (not called) me with a driver the next morning. Since that email we contacted the company which now you can't talk to a person anymore, you have to EMAIL customer service. They waited and waited to send a form that they stated needed to be filled out and returned at which point they would return all but $125 which is also ridiculous because I now have an additional $1400 in fees incurred because of the non-pickup. However they still maintain the contract states they have 30 days. NOW they maintain he's not eligible for his money back but will give him a credit for 1 year for a future shipment. LIKE THAT's GOING TO HAPPEN IN THIS LIFETIME. So now this company has $1000 initially, cost an additional $1400 and NO SERVICE WAS EVER PROVIDED. Stay far far away from this company as in researching, I have read where they have done this to others!!! Read the fine print people because they maintain their ability to do this based upon the fine print.
2 Updates & Rebuttals
SCAMMED
United States of AmericaNOT ANOTHER COMPANY
#3Consumer Comment
Mon, May 10, 2010
I can assure you and everyone else that I am NOT another competition company. I am a consumer that was ripped off by this company. Here is my order# place back in February....Order # W837240. This company takes your money and justifies it by the fine print in the contracts, cannot contact customer service except through emails and then they drag their feet so that you run out of time to cancel your contract so they can keep your money...
Customer care
Ft. Lauderdale,Florida,
United States of America
At Global Relogistics we handle any claim through our Customer Service Department
#3UPDATE Employee
Mon, April 19, 2010
At Global Relogistics we handle any claim through our Customer Service Department and we have each account documented.
Global Relogistics understand that ROR takes anonymous complaints with no regard to the truth, but this is an unsupported accusation by an alleged customer of ours, regarding our business practices and our ethics. As far as we are concerned, this could be planted by a competitor in a desperate attempt to damage our reputation.
Global Relogistics has many years of experience, providing outstanding services to thousand of clients. We at Global Relogistics pride ourselves on our integrity and customer services abilities when dealing with our customers and the general public. Our actual customers are provided with a contract and at all times, know the terms and conditions of their agreement with our company. Global Relogistics has procedures that are clearly outlined in the customers contract as to avoid any miscommunication and accommodate the customers needs.
We feel it necessary to protect the business name of Global Relogistics. While we appreciate free speech and the power and freedom of the internet, those accused of alleged wrong doings by mysterious customers or perhaps competitors, should have and equal say and opportunity to defend themselves and the business that they invested themselves into building. We hereby invite any interested party to examine our business practices. And we kindly ask that any of our true customers, who have actually done business with us and were satisfied with our services, please post positive comments. Should you read this information and choose to use any of our services in the future, you will receive a $100.00 Gift Certificate to be applied toward those services.