Global Relogistics You could have at least used vaseline Ft. Lauderdale Florida
Doing a cross country move the moving company recommended as their carrier of choice Global Relogistics to transport our vehicles. We blindly went with the carrier. While setting up the move we told them we would not be in CA until the 7th of July. The carrier comes and while presenting the paperwork says ok the cars will arrive on the 5th. After back and forth we could not use that carrier. I called Global relogistics and explained the situation and was told to send an email requesting the return of my deposit. I have been sending emails periodically for 4 months. I was told on the 7th of Nov that I would not get my deposit.
I've already filed a claim against the van line and I think it's crazy to file a civil complaint for something under $500. This big business wants to fight over $490. All of this could have been said back in July when the first email was sent requesting my deposit. I can not just let this go.
Carmelita
ELK GROVE, California
U.S.A.
2 Updates & Rebuttals
Andy
New York,New York,
U.S.A.
I don't understand
#3Consumer Comment
Tue, November 25, 2008
If you came to pick up her car and she refused your services, why couldn't you give her a full or partial return of deposit?
You didn't perform the auto transport. So you're not out anything. Nor do I see why you are entitled to keep her $500.
Look at it this way, you kept her $500, but created negative perception and word of mouth from a potential customer. Not worth it.
Gri / Customer Care
Ft. Lauderdale,Florida,
U.S.A.
The real facts of this complaint
#3UPDATE Employee
Tue, November 25, 2008
This is a complete fabrication of the facts,
The customer was offered a number of transportation plans and decided to sign a contract based on a specific economy plan.
Economy Under this plan there is no guaranteed pick up or delivery date. While we can appreciate the customer's frustration, everything was done to accommodate her request. However we cannot control the customer's choice regarding which plan he or she selects.
On or about the day when the carrier was ready to pick up the vehicle, the driver contacted the customer to confirm the time for pickup and delivery dates. It was at this time that the customer refused service in an effort to cancel the contract, as a way of avoiding her financial obligation to global Relogistics, Inc. when the customer fabricated various excuses for refusing the contracted service, the customer was offered alternative plans which could have accommodated any of her requests, however once again she chose to ignore the options. The customer filed a complaint asserting dissatisfaction with service. At all times, the customer knew the terms and conditions of her contract and was fully aware that under the selected plan the deposit was non-refundable. Although Global Relogistics is within its contractual obligation to this customer, as a show of good faith, the customer was offered a credit, to be applied to future services with the company.