Complaint Review: Global Solutions

This company has not responded to my repeated requests for a $349.00 refund as promised in their advertising and materials. Contacting customer service is a waste of time since it appears they are there to buy time for the company. They will tell you that the refund is being reprocessed and ask that you wait for an additional 2-3 weeks, each time you call. This company is a total "Rip-Off". I have provided the BBB report(below) on this company for all to see and beware of the unethical practice of Global Solutions (a.k.a. Credit Pro Services)

Better Business Bureau, Inc.
741 Delaware Avenue
Suite 100
Buffalo, NY 14209
(716) 881-5222

GLOBAL SOLUTIONS
PO Box 3053
Champlain, NY 12919
View Location Map



Principal: J. Walker
Local Phone Number: (888) 276-8820
TOB Classification: Credit Card-Offers & Plans


The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.

Customer Experience

Our file contains a pattern of complaints from consumers who report that Global Solutions told them they would receive a Mastercard with a $3000 limit if they paid an advance fee of $349. After the consumers paid the fee they either did not receive anything or received a package from the company that did not contain the promised credit card. The consumers report the package contains an application for a credit card. This
card is not an all purpose card, but a sort of debit card that can be used with money they have had deducted from their pay.

When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them.

Closed Complaints
Number of complaints processed by the BBB since the firm's BBB file was opened in July of 2003: 35
Number of complaints processed by the BBB in last 12 months: 35

Complaints Concerned
Sales Issues: 7
Outcome of all complaints -
Resolved: 4; Unresolved: 2; Company did not respond: 1

Refund or Exchange Issues: 27
Outcome of all complaints -
Resolved: 22; Unresolved: 1; Company did not respond:
4

Credit or Billing Issues: 1
Outcome of the complaint -
Resolved: 1



Company Advertising

In August 2003 , the Bureau sent Global Solutions a letter requesting information such as the types of credit offered, the names of the financial institutions that issued the credit and the names of 10 people who have received credit through their program. The company did not provide the requested information to the Bureau.

Credit Pro Services has an unsatisfactory report with the Bureau because they have not substantiated their credit claims.

Additional File Information

The Bureau has requested basic information from this company. The Bureau has not received a response. Without this information, the Bureau may not have current information concerning such things as the company's management or its nature of business.

Educational/General Comments

When evaluating credit card offers, first determine who is making the offer. Think twice about the offer if it comes from a company that is not a credit card issuer and if the company requires a fee to process your application. It may only be promoting a credit card used to make purchases from its own catalog.

When applying for a credit card, find out about its terms and conditions. What is the annual percentage rate? Is there an annual fee? When evaluating credit card offers consider your bill paying habits. Make sure to get details about the offer in writing.

If you're having difficulty obtaining credit, be leery of ads appearing in the classified sections of local newspapers, offering guaranteed credit cards for advance fees, regardless of credit history, A word of caution: you will pay more if you deal with a credit card broker instead of directly with the bank issuing the credit card. Credit card brokers often receive payment from the bank on each new client they bring in.

Consumers who wish to file a complaint can contact the Federal Trade Commission at 877-382-4357 and/or Phonebusters for Canadian companies, by calling 888-495-8501. (Phonebusters is the national deceptive telemarketing call center operated by the Ontario, Canada, Provincial Police.)



Report as of: 11/3/2003

Copyright: 2003 Better Business Bureau, Inc.

As a matter of policy, the Better Business Bureau does not endorse any product, service, or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. BBB reports may not be reproduced for sales or promotional purposes. Information contained in this report is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time.


For further information about this type of business category, please read the following publications, provided by the Council of Better Business Bureaus:
Credit Card Laundering



Albert
Richmond Annex, California
U.S.A.

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