Global Tea Direct, Seattle Coffee Direct, Tea Source Expressm, Operated and owned by Peel, Inc. Unauthorized charges to credit card Evanston , Illinois
On September 16, 2009 I ordered trial shipment of the tea form the Tea Francais. I paid $2 and I was to have 2 weeks to decide whether I want to continue. I canceled the service on Sept 29, 2009, but in the meantime the company charged my credit card for 4 shipments of the tea $39.97 each. Than is almost $160!
The customer service staff refused to reverse charges before I return the merchandise, even though it was not ordered, therefore the charges were not authorized.
I am happy to return the merchandise, but I do not believe I owe anything for it.
I reported them to BBB and FTC, please do the same:
Tea Francais AKA Seattle Coffee Direct is owned & operated by
Peel Inc.
990 Grove St.
Evanston, Il 60201
(847)424-0954
briandale@peel.com
http://www.peel.com
File your complaints w/ www.ftc.gov & www.chicago.bbb.org
Also disputed charges on Visa through my bank.
You can also call their Director of Customer Service and complaint to her (they deserve being harassed!):
Rebecca Fergen-Ramirez
Director of Customer Service
Peel, Inc.
(224) 534-3015