Global Tel Link Corporation They sold me a fraudulent phone account that cannot be accessed ! I asked for a refund a month ago and turned it into my bank fraud division ! They contacted GTL and was mailed a fraud phone account showing I used it ! I can not use it because they lied to me that they service the facility I bought it for. It cannot be accessed at all. I just called them and they said I had to wait 3 more weeks for a refund that I know im not getting but will turn these fraudulent phone records into the New Mexico Attorney Generals office Monday 8/19 and probably the Utilities Commision here in Santa Fe NM Denver Billing dept Internet
I signed up for a phone service from my home in New Mexico with Global Tel Link or GTL to accept calls from a correctional facility. Valencia County Detention Center ! I paid a fee of 5.00 for a non refunable deposit and put 25.00 dollars on my account using a debit card. Then I find out I cant access the account and neither could the caller to me. I called their customer service dept and was informed they no longer access that facility! I then asked for a refund. I was told they would refund my 25.00 but not my 5.00 deposit. I called my bank fraud divion(Bank of America) and turned in a claim because they had processed my payment. My bank contacted them and were sent a fraudulent phone account record showing I used it. I cant use it. I have the copies they mailed the bank! I just called customer service at GTL and was told 3 more weeks for my refund. But only 25 dollars. They sent me emails warning me not to turn this over to my bank. Now I know why! I am going to report them to the New Mexico Attorney Generals office and the Utilities Commision in New Mexico. I have heard they have done this to other customers and none have gotten a refund either. I was just told my account is blocked because I asked for a refund. This so wrong and someone needs to check this out.