Global Tel Link Incredibly Frustrating Denver Colorado
I found the Ripoff Report while searching for a company address so I could report this company to the Better Business Bureau. I have never delt with a company that is so difficult to communicate with. After trying for a month to get through on their phones, writing complaint letters and emails I finally was given a call back number and spent over one hour on hold! All this to get credit for a check previously cashed by GTL. The woman I spoke to was very rude.
This entire experience is simply unbelievable. And yet after reading what others are going through my experience was not as bad as many. I am planning to notifiy the BBB as well as my congressmen and senators. This company has no business holding hostage the families of those who are in correctional facilites. We would never willingly stay on hold for hours in other situations but in this case GTL holds the power of communication with our loved ones. The woman I spoke to said I was on hold so long because 500 others are on hold...that just says it all doesn't it?
Anne
Pryor, Oklahoma
U.S.A.
1 Updates & Rebuttals
Nancy
Tifton,Georgia,
U.S.A.
Global Tel*Link Is Holding Us ALL Hostage!
#2Consumer Comment
Sun, March 23, 2008
I totally agree with Anne. I live in Georgia and have been experiencing the same problems with this ridiculous company.
The employees you speak with are rude and do not want to listen to a thing you say. You are usually on hold for AT LEAST an hour and when you finally do get to speak with someone they usually will not listen to your complaint before they start trying to give you an answer. IT'S UNREAL and so frustrating.
These people are in total control. They are sucking the life blood right out of the people who have loved ones incarcerated and usually from people who can't afford to have another penny taken from them.
Our government should be ashamed for letting this time of thing go on. Truth be known, they too are getting a cut from the monies we have to fork out just to spend 15 mins on the phone with the people we love.
I hope that someone will step up and tell us what we can do about this horrible company and if we have any ground to stand on.