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I made a transaction earlier today in hopes to speak to my loved one of $25 with a loading fee added to that transaction. Upon SEVERAL attempts of the inmate trying to place a call it would NOT work/connect the call. So being very flustered and confused because I was given this companies contact info by the facility my loved one is housed.I called customer service to try and resolve this issue I was told several times by a rep "sorry" and pause. At that point I requested my funds to be returned so that I may find if another company and was told that "I WOULD BE CHARGED A $5 REFUND FEE AND WOULD SEE MY FUNDS IN MY ACCOUNT WITHIN 30 BUSINESS DAYS" WTF ??? so I paid a transaction fee to receive services that I NEVER received and you are gonna charge me an additional $5 on top of the other fees AND I HAVE TO WAIT 30 DAYS TO GET IT ?? what kind of f**kery is this ? Charge me $5 for immediately refunding my fees I feel so d**n robbed this is HORRIBLE SERVICE!! AND ON TOP OF ALL OF IT THEY DONT HAVE A COMPANY ADDRESS WTF AGAIN? AND GUESS WHAT THE REP SAID UPON ME RUNNING THIS BACK TO HIM?? "SORRY" WOWWWW DO NOT I REPEAT DO NOT USE THIS COMPANY WHAT SO EVER THIS IS NOT A REPUTABLE COMPANY