Complaint Review: Globaltek Distribution

I signed up for a 21 day trial of Vitamax Garcinia via the internet from Australia on 25/10/2014. After awaiting several weeks for delivery, I became concerned that I may have been scammed.The initial payment was deducted from my credit card on 25th October 2014. On the 25th November 2014 I received the package in my mailbox and thought "oh Good". On checking my creditcard statement online that afternoon, I was surprised to see that they had deducted Au$104.54. I immediately sent an email to their customer service stating I did not wish to continue the trial and asking for a refund as i had not had the chance to even open the bottle before being hit with onoing charges.

On 26th November I received an email stating they had tried to ring me, though no missed calls were evident on either my home phone or mobile phone. I again requested via email, a refund of the Au$104.54 and gave them 48 hours to respond. I have not heard back. I am now in the process of cancelling my credit card, which is a big inconvenience, but will pevent them from deducting further payments. I have also lodged a dispute with my bank over the unauthorised payment.

Perhaps this company should make allowances for overseas clients to have time to trial their product before actioning further payments.