Complaint Review: Global-Tel.net

I signed up for an account thinking that this was Global Tel Link.  I immediately realized the error and within minutes tried to cancel the account and requested a refund. Calling their 'customer service' number (multiple times) only resulted in a recorded message which repeated over and over until finally informing you  that "faster service" can be had by sending them an email.  My first email explained the error and requested a refund. That resulted in a reply asking me to keep trying the service or by using the $45.99 charge they made to my debit card to send "postcards" to the inmate, but totally ignored the refund request. 

After three emails demanding a refund they finally said they would refund $31.00 and that 'non-refundable' charge of $14.99 applied.  When I said I would simply initiate a chargeback through my bank they said that if I wasn't sucessful in persuing the chargeback that they would fine me $250.00. 

Here is a link to their Florida Corporations Registration: http://search.sunbiz.org/Inquiry/CorporationSearch/SearchResultDetail?inquirytype=EntityName&directionType=Initial&searchNameOrder=GLOBALTEL%20L170000593660&aggregateId=flal-l17000059366-7c4400c0-b996-4736-9078-f8cba33cb970&searchTerm=GlobalTel&listNameOrder=GLOBALTEL%203944510