Complaint Review: Globe life insurance

I called an inquired about life insurance for our children in Jan 2016, i was never sent any information, I called again in March, they signed me up, i asked for policy information never received it, i get a statement letting me know that they have drafted $49.22  out of my account, i call and questioned this, i still have not recieved any kind of information on these policies, don't know anything about them, they tell me i now have 10 policies, i cancelled all 10 on April 11th 2016, i ask for a refund, they tell me it will take up to 30 days, i wait the 30 days, i call back they said they mailed out 5 individual checks, 2 weeks prior, i informed them i never have received them, i ask for a supervisor and she (Kourtney) ask me to fax a copy of my bank statement noting the withdrawal from my account, she gives me her direct number, but when i call she NEVER answers.

I call back, only to be told again it would be another 30 days for the process, i have callled and talked to so many people there, today Sept.7 2016, i call and some lady that's sounds like she should be in bed answers, put me on hold a couple of times, i finally ask for a supervisor once again, she gives me Amber, Amber looks through my file and tells me that she'll have to get with the customer service dept. to call back in a couple of days or if she finds out anything, she'll call me..........i wont hold my breathe......

Alma

Fort Stockton.TX