Complaint Review: Globus Van Lines

They quoted me with a quote and agreeded to it. When I got my delivery I had to pay an extra $235. Not only that but they used another freight compnay, which left me no choice but to pay the money if I wanted my things. When I called them they had no explanation. Instead Carla, who is supposed to be the manager told me "if you were unsatisfied why did you book with us", "you just wanted a cheap price". I spoke to Avi Perez there who was just incompetent. When I booked it I specifically asked if there are any hidden charges and I was told no. Instead they billed me a fuel surcharge of 15% and increased my cubic feet for no reason and added an extra $100. After talking to them all they did was give me the run around and hung up on me.

Maurita
Sunrise, Florida
U.S.A.