Complaint Review: GlockStore

Three months ago, I ordered two Glock 36 magazines, and an instructional DVD.  The website said that everything was in stock, and that it all would ship.  When I placed the order, I received an email saying my order was on the way, but when I received it, I only got the DVD.  There was a packing slip that stated that the magazines were not in stock.

I went back to the site, and checked, and the site still said that they had them in stock.  So, I tried to call them, several times, to figure out what was the status of this order, and the number automatically brought me to a dial tone.  I could not get a ring, and I could not leave a message.  I tried for several days, and never was able to connect to anyone. 

I then decided to write an email through the website.  I did so, and explained to them that I would like to know if, and when the magazines did arrive, would they ship them automatically, or would I have to order them again?  I also noted that I was charged the shipping for all 3 items via UPS, which I had selected during checkout, but that I received only the DVD via USPS, and that if they were going to ship the items at a later time, would I be charged the full shipping again?  I did go back onto the site again and put only the DVD in the shopping cart and went to checkout to confirm that I was overcharged $10.  

I actually sent 3 emails about this very same issue, and never got any sort of a response.  I tried again and again to call, but I could never get anyone on the phone.  I eventually gave up, and told myself that I would just eat the shipping overcharge, because it wasn't worth the headache.  All this happened in early January of 2013.  I have since found the items on another website, and ordered them, and received them within a week. 

Now fast-forward to the middle of March 2013, and I get an email from them, saying that the items have shipped.  I checked my credit card, and I found the charge, and noticed that I am being overcharged for the shipping again.  I went back to the website,and rebuilt the order again, and it says it should cost $67.40 with shipping, (which I already paid), but the charge on my card is for $82.  In fact, I just went back and added the DVD that I originally ordered, to see if that would add up to $82, and it still doesn't add up.  That total with the DVD is still only $75.86.

I tried to call them again several times today about this issue, and I even sent them another email, but I have not received an answer, and I have not been able to get anyone to answer the phone.  At least the phone rings now.  It just rings, and rings, and rings, and no one answers.  I don't know what to do.

I would have been fine waiting for the items to ship, and I would have asked for was a simple response to say that they were planning on sending them to me when they received the.  I don't think that is too much to ask for.  At this point, I am trying to make sure the package is refused, and sent back, and that I can charge this back. 

I just hope that even if this isn't resolved, that someone else reads this, and DOES NOT give their business to GlockStore.  They have the absolute worst customer service I have ever experieced.  Take your business to Midway USA, or GlockMeister, they have both been great.  At least they answer the phone.