GM Mastercard ripoff *Consumer Suggestion
My friend June Borcky has a GM Mastercard. They will hold her
check past the due date and add late charges, then they claim
late and raise interest charges.
We checked the checks and other companies that were due before GM posted their check that was mailed at same time as GM Mastercard.
She got one late charge removed but when calls now a very hateful representative will not discuss the late charges.
When they think you are in a bind then they lower your credit line, hold your check past due date and raise interest rates.
1 Updates & Rebuttals
*Consumer Suggestion
#20
Sat, August 25, 2001
Been there done that, and here's how you beat them at their own calendar game. Your copy of the check shows the date it was written. Furthermore, you SHOULD know what day it was mailed. You have the info you need on your end.
When you call, you politely explain the situation ask that they tell you:
(1) what day your mail arrived in their mail room;
(2) what day it arrived in accounts receivable;
(3) what day the payment was posted;
(4) and, most importantly, what DOCUMENTED PROCESS they use to track and validate these things.
Naturally, you'll be more than willing to pay everything
just as soon as they can offer documented proof of dates, etc.
Trust me, there is NO process. They have no idea of any of the dates listed above, and therefore cannot validate anything.
Your position then is that it arrived on time and was obviously delayed somewhere within their own organization - completely by accident surely - and that it certainly isn't your fault at all. In fact, without a process, how can they be sure of ANY status of ANY payment?
You did your part, now ask them to prove that they did theirs. Furthermore, being that payment was sent/received by mail, you'll be most happy to involve the postal authorities and the applicable consumer protection agencies to "help" the credit card company sort out the error that must have happened within
their own organization.
Do not accept any other answer. If necessary, speak with a supervisor - again politely and calmly. "Gee...I was just speaking with Mary (or whomever) and wanted to make sure that you knew that I've informed her of a problem within your company. I can prove when I wrote and mailed my payment, but Mary apparently doesn't know how to track the mail inside
your company (neither does anyone else!) and can't prove when anything took place So, I thought you would want to address this immediately.....right after you correct my account.
Thanks so much!"
Mastercard has tried this with me twice. Each time I have responded calmly and succinctly following the above strategy, and each time the charges have all been removed immediately. Good luck.