GMAC - HomeComings Financial Loss Mitigation Call Center to India CANCELLED MHA MODIFICATION AFTER NOTARIZED FINAL OFFER SENT CLAIMING DOCS NOT RECEIVED IN TIME (DOCUMENTED RECEIPTS SHOWING ONE TIME). THEN OFFERED A NON MHA MODIFICATION (IN HOUSE GMAC) MODIFICATION Internet
After sending in my final modification offer in the fed ex envelope provided (verified on time) that was due on 1/1/2010, I sent on 12/28 received on 12/29. I received a letter stating that the final modification was denied because the documents were not received by 12/30. I called and spoke with Yvette #21305 and she stated that she would escalate and to call back on 2/3/2010. I called and reached Praveen #9371 who stated the the modification had been approved and went on to tell me that my payments were actually higher than what was on the MHA offer. I calculated the difference and it came to 101,000.00 +-, and I asked how could this be? I was informed that the documents were being sent out and to sign and send back, that this was a GMAC modification and not MHA, because my documents according the their system were not received by the due date, which the evidence shows a different story.