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GMAC MORTGAGE CORPORATION ,DOESN'T READ LETTERS, LOSING HOME TO FORECLOSURE DUE TO GMAC ATROCIOUS CUSTOMER SERVICE - COMMUNICATION AND LACK OF UNDERSTANDING Horsham Pennsylvania
I have been trying to resolve a problem that was created to me by GMAC back in August 2004 when GMAC took over the servicing of our loan from Countrywide. Now my home is being FORECLOSED ON and I blame GMAC for helping me get to this level.
This is one of a mountain of letters and faxes that I have sent over the years to GMAC. I have placed many countless phone calls and got no where. I have sent certified letters with no response. My certified letters to Waterloo, IA get stamped by Bob Smedley but I dont believe that they get anywhere past the mailroom.
I have sent faxes to GMAC many, many times over but have yet to deal with an individual who can take the time to help or even understand my situation. Most recently I have been working a GMAC Complaint Response Analyst. She has been trying to be the in between person with myself and the Loss Mitigation dept. I have no complaints at this time about her, who I believe at this time is trying to help me.
However, in my opinion, the Loss Mitigation Dept. has the worst customer service representatives, least knowledgeable with the most pathetic customer relation skills that I have ever encountered in my whole entire life. Loss Mitigation tells me that they are not in the position to help me research my account.
I am also told that if I can reinstate my account that my monthly payment would be increased further between $1400. - $2000. per month on top of my current monthly mortgage payment. Which by the way, my fixed rate monthly mortgage payment has gone up and down in the last 3 years. It is now up again over $200. from the initial monthly payment we started with back in Feb. 2004.
Secondly, the GMAC Insurance Dept. that because of them this whole mess was created in the first place. I am still waiting to hear back from the Customer Care dept. that last month sent me a letter telling me that my account is being looked into. They were responding to my letter but I never got another word from them.
This all began when GMAC first was lax on paying my taxes and I received a delinquent tax notice, and then GMAC didnt respond to my phones, faxes and letters telling them that my Homeowners insurance would be cancelled. I have correspondence and notes to prove my whole story.
We would like an accurate analysis of what is actually due to GMAC. We have requested a proper analysis over and over but have never been granted our request for an analysis. I am requesting that our mortgage account be reviewed and credited properly. We would like the outcome of this Loss Mitigation Analysis to be provided to us in writing.
I am asking to get the insurance debacle resolved which has harmed our family, given us no peace of mind for the last three years, its created a stressful situation and caused our account to be overcharged with fees and surcharges along with our payments and credits not properly accounted to our mortgage.
Our home should never have been placed in foreclosure in the first place. GMAC ALLOWED OUR HOMEOWNERS INSURANCE TO CANCEL. It was the fault of GMAC from the beginning. GMAC advised us that the account was under investigation and on "HOLD" from foreclosure back in September 6, 2006 by their, Client Relations Consultant, Voice of the Customer GMAC. She said we would receive the results of this investigation but never did. Then a $4,000.00 check was immediately returned to us just days later and the foreclosure process began.
As of October 20, 2006, the NJ Commission of Banking and Insurance was able to assist and got GMAC to place the foreclosure proceedings on our home were placed on hold due to this pending investigation while we try to work with the Loss Mitigation dept. We begin submitting a variety of financial information and applications to the GMAC Loss Mitigation dept. immediately.
We received a phone call from Nick from the Loss Mitigation dept. in the afternoon of January 30, 2007. He proceeded to tell me that their analysis was complete and that we cannot afford our property. He indicated that we needed to submit to GMAC $11,400.00 in order to work out any re-payment arrangements. But he wasn't able to give us any further information, any details or any other individual to speak to in that dept. He said that someone would get back to us but never did.
I placed numerous phone calls that got no where, many faxes that went unanswered and a various number of certified letters from January 30, 200 to April 1, 2007 sent to Loss Mitigation. January 30, 2007 was the last time we heard from GMAC, until I got a recorded phone call from GMAC the last week of March 2007 which I returned on April 2, 2007. Then out of the blue we got an April 13, 2007 letter from the GMAC attorney telling us that our foreclosure was back on.
GMAC is in violation of Section 6 RESPA by not supplying us with a proper accounting and written analysis of all the documentation we submitted to GMAC October 2006 December 2006. There are a number of credits due to the insurance mess and payments I feel don't truly reflect the status of our account.
I believe that we are being victimized by GMACs predatory servicing practices. The loan we committed to pay on February 12, 2004 was initially with American Home Mortgage, was then sold to Columbia National Incorporated, then sold to Countrywide Home loans, then finally to GMAC, August 2004. All in a span of six months.
This loan is a Conventional Mortgage Loan which doesnt adhere to the same guidelines as a FHA or a VA loan. We currently have about equity in our home we purchased in June 1998. Our type of loan is not insured by any government agency. It is far easier for GMAC to brazenly pick on us without having to conform to certain government standards.
I have just submitted a letter to Mr. David M. Applegate, GMAC President of Residential Finance to see if somehow I can get someone competent enough to help us fix this mess that GMAC started.
Lucy
Wall, New Jersey
U.S.A.
Click here to read other Rip Off Reports on GMAC Financing
20 Updates & Rebuttals
Karl
Highlands Ranch,Colorado,
USA
DANIEL, OUR ENTIRE SYSTEM IN THE UNITED STATES IS CORRUPT. THE LEGAL SYSTEM IS CORRUPT. OUR GOVERNMENT IS CORRUPT. WALL STREET IS CORRUPT. THE MAINSTREAM MEDIA IS.......
#21Consumer Comment
Sun, February 12, 2012
corrupt. Our entire system is being controlled by a cartel of corrupt people. That's why there are so many problems in this country.
Feel free to type in the following at this site and read the Ripoff Reports from people all over America for proof that our entire system in America is corrupt-
NBC
FOX
ABC
CBS
BANK OF AMERICA
WELLS FARGO
US BANK
CHASE
CITIBANK
US GOVERNMENT
POLITICIAN
OBAMA
BUSH
CHENEY
PRESIDENTIAL CANDIDATE
COMMITTEE CHAIRMAN
GOLDMAN SACHS
MORGAN STANLEY
JP MORGAN
BLACKSTONE GROUP
MERRILL LYNCH
COUNTRYWIDE
LEHMAN
FEDERAL RESERVE
WALL STREET
STOP RUNNING
Tagurit
Plano,Texas,
USA
Daniel
#21Consumer Comment
Sun, February 12, 2012
It seems clear to me you have a strong basis for a lawsuit. Have you proceeded with one? I would imagine given this info that there is an attorney who would take it on contingency. If you have all of the documentation there's really no way for them to win. Good luck.
Daniel
ft lauderdale,Florida,
U.S.A.
lots of mortgages with escrow accounts
#21Consumer Comment
Sun, February 12, 2012
i have had lots of mortgages with escrow account,never had a problem with them untill gmac in 2003 -2004 and up to 2008. As i stated before gmac had customers insurance,taxs etc files and monies with zc sterling they transfered them to balboa, FILES WERE LOST I HAVE A RECORED MESSAGE THAT THEY NEVER RECIEVED THESE FILES AND DIDNT KNOW TO PY THEM????. The transfer was in jan of 04 my probs happened in may of 04 ,so you say they didnt know to pay them its 5 months to find the problem . I belive GMAC and Balboa had some scam going to forecplace insurance on loans so they could get extra funds from home owners.I have just started sending out copies of this recording to several congressmen/women and several state attornys who are sueing GMAC . when this gets out and i hope it does it might be the end of GMAC/ALLY by the way lets change our name so people will not know its us lol If anyone wants a copy and lots of evidence i will be glad to give it to you . Question for anyone. GMAC had my account with Balboa, and zc sterling, i never knew this no notices were ever sent to tell me this fact, so is this a fraud,a breach of contract or what and if this is what they are doing and no one knows this would this be an important fact in your foreclosure case?
Tagurit
Plano,Texas,
USA
Yep they are a real cluster
#21Consumer Comment
Sat, February 11, 2012
These kinds of situations are why I tell homeowners to NEVER escrow property taxes or hazard insurance. Even if you are paying PMI you can get a conventional loan without escrowing these items. I simply do not trust the mortgage servicing company to take care of insurance and tax payments on a timely basis. I had done a refi with Quicken and the loan was sold to GMAC. First thing they did was tell me I didn't have insurance. Bullshit. I called my insurance company and had them make sure to change the mortgage holder to GMAC on the policy and immediately fax it to GMAC. I then followed up with a phone call to make darn sure they had it. I saw 3 missapplied payments on my account right from the beginning. Not my mortgage payments but where they had applied some other person's payment to my account. Good God I hope the other person wasn't penalized for their incompetence. But I guess what can we expect the US Government now owns this company. Geez shees.
Karl
Highlands Ranch,Colorado,
USA
*DID EVERYONE WATCH WHAT GMAC MORTGAGE DID TO THE PEOPLE IN CALIFORNIA? IF NOT, SIMPLY WATCH WHAT HAPPENED....
#21Consumer Comment
Tue, August 31, 2010
by 'Googling' this- TURKO POEM, and go to Ripoff Report #542849 and scroll down to 'Consumer Suggestion #4' and click on the 3 video links to watch the 3-Part Series that was done by Michael Turko, okay?
kikiprart
Slidell,Louisiana,
USA
GMAC Mortgage is Deceptive
#21Consumer Comment
Sun, August 22, 2010
GMAC Mortgage is unethical. And our government gave them our tax dollars so we can pay GMAC Mortgage to lie to us. However, with all the noise I've been making and after filing a complaint with my Attorney General's office, the Office Of Financial Institutions, the Better Business Bureau, and others, I now have contact information for real, live people that are not customer service reps. GMAC Mortgage has an Advocacy Resolution Specialist and you can reach this department at 319-236-5373. I would urge anyone that has a dispute to call this department and let them assist you--I'm sure GMAC Mortgage would be delighted to hear from all of their dissatisfied customers.
Carol
Posen,Illinois,
U.S.A.
The same thing happen to us
#21Consumer Comment
Thu, May 31, 2007
What everyone is telling you is to fight this thing has been going on for years with us and we are fighting everything they are doing so dont give up hope GMAC will get their day in court or in the eyes of god. Yes they are messing with you now but fight and fight to get what is right. So far things have been a little bit differeant with them so keep up the fight to keep your home.
Lucy
Wall,New Jersey,
U.S.A.
Hi Dan, You have be an enormous help
#21Consumer Suggestion
Mon, May 28, 2007
Due to this Memorial Day holiday I wasn't able to get the information of who was servicing my account. But I do believe it's Balboa when GMAC had my loan. My home equity loan was taken out on Feb. 2004. My loan was sold 4x's between, Feb. 2004 to August 2004 when GMAC took over my loan. Countrywide was only servicing our loan for about 3 months prior to selling the loan and transfering the servicing rights to GMAC on August 1, 2004. Countrywide says that they sent a check for my insurance premium in June 2004, but it never was received by Exclesior Insurance.
By the time I found out about the pending cancellation GMAC was already the servicer and would have nothing to do with my complaint of the pending cancellation and would do nothing to help me get the premium paid to save my homeowners insurance from being cancelled. I called Countrywide about this as well when I found out about the pending cancellation and they told me it wasn't their problem because now GMAC is my loan servicer.
According to them, (2) weeks after my homeowners was cancelled they put a stop payment on the insurance premium check and they said they sent the funds to GMAC. I find that odd my insurance company was never paid because as I investigate this insurance procedure, I was told that when mortgage companies send insurance premiums to the insurance companies for their clients, it's done in (1) large lump check for many of their mortgage holders. For a while I was going back and forth between the (2) companies. Countrywide would say talk to GMAC, GMAC would say talk to Countrywide. I was bounced back and forth like a ping pong ball.
Then on Sept. 21, 2005 GMAC sent me a notice that they obtained insurance coverage from Balboa Life and Casualty. It seems bizarre to me that they are all working together. But in a way it makes sense, as I feel this is collusion between the two companies. As hard as I tried to get GMAC to fix this, with faxes and phone calls nothing got done. Not one of these companies would step up to fix the problem or take credit for the mistake. I still blame GMAC because they could have done something to prevent the cancellation, they had plenty of notice.
Lucy
Wall,New Jersey,
U.S.A.
Hi Dan, You have be an enormous help
#21Consumer Suggestion
Mon, May 28, 2007
Due to this Memorial Day holiday I wasn't able to get the information of who was servicing my account. But I do believe it's Balboa when GMAC had my loan. My home equity loan was taken out on Feb. 2004. My loan was sold 4x's between, Feb. 2004 to August 2004 when GMAC took over my loan. Countrywide was only servicing our loan for about 3 months prior to selling the loan and transfering the servicing rights to GMAC on August 1, 2004. Countrywide says that they sent a check for my insurance premium in June 2004, but it never was received by Exclesior Insurance.
By the time I found out about the pending cancellation GMAC was already the servicer and would have nothing to do with my complaint of the pending cancellation and would do nothing to help me get the premium paid to save my homeowners insurance from being cancelled. I called Countrywide about this as well when I found out about the pending cancellation and they told me it wasn't their problem because now GMAC is my loan servicer.
According to them, (2) weeks after my homeowners was cancelled they put a stop payment on the insurance premium check and they said they sent the funds to GMAC. I find that odd my insurance company was never paid because as I investigate this insurance procedure, I was told that when mortgage companies send insurance premiums to the insurance companies for their clients, it's done in (1) large lump check for many of their mortgage holders. For a while I was going back and forth between the (2) companies. Countrywide would say talk to GMAC, GMAC would say talk to Countrywide. I was bounced back and forth like a ping pong ball.
Then on Sept. 21, 2005 GMAC sent me a notice that they obtained insurance coverage from Balboa Life and Casualty. It seems bizarre to me that they are all working together. But in a way it makes sense, as I feel this is collusion between the two companies. As hard as I tried to get GMAC to fix this, with faxes and phone calls nothing got done. Not one of these companies would step up to fix the problem or take credit for the mistake. I still blame GMAC because they could have done something to prevent the cancellation, they had plenty of notice.
Lucy
Wall,New Jersey,
U.S.A.
Hi Dan, You have be an enormous help
#21Consumer Suggestion
Mon, May 28, 2007
Due to this Memorial Day holiday I wasn't able to get the information of who was servicing my account. But I do believe it's Balboa when GMAC had my loan. My home equity loan was taken out on Feb. 2004. My loan was sold 4x's between, Feb. 2004 to August 2004 when GMAC took over my loan. Countrywide was only servicing our loan for about 3 months prior to selling the loan and transfering the servicing rights to GMAC on August 1, 2004. Countrywide says that they sent a check for my insurance premium in June 2004, but it never was received by Exclesior Insurance.
By the time I found out about the pending cancellation GMAC was already the servicer and would have nothing to do with my complaint of the pending cancellation and would do nothing to help me get the premium paid to save my homeowners insurance from being cancelled. I called Countrywide about this as well when I found out about the pending cancellation and they told me it wasn't their problem because now GMAC is my loan servicer.
According to them, (2) weeks after my homeowners was cancelled they put a stop payment on the insurance premium check and they said they sent the funds to GMAC. I find that odd my insurance company was never paid because as I investigate this insurance procedure, I was told that when mortgage companies send insurance premiums to the insurance companies for their clients, it's done in (1) large lump check for many of their mortgage holders. For a while I was going back and forth between the (2) companies. Countrywide would say talk to GMAC, GMAC would say talk to Countrywide. I was bounced back and forth like a ping pong ball.
Then on Sept. 21, 2005 GMAC sent me a notice that they obtained insurance coverage from Balboa Life and Casualty. It seems bizarre to me that they are all working together. But in a way it makes sense, as I feel this is collusion between the two companies. As hard as I tried to get GMAC to fix this, with faxes and phone calls nothing got done. Not one of these companies would step up to fix the problem or take credit for the mistake. I still blame GMAC because they could have done something to prevent the cancellation, they had plenty of notice.
Lucy
Wall,New Jersey,
U.S.A.
Hi Dan, You have be an enormous help
#21Consumer Suggestion
Mon, May 28, 2007
Due to this Memorial Day holiday I wasn't able to get the information of who was servicing my account. But I do believe it's Balboa when GMAC had my loan. My home equity loan was taken out on Feb. 2004. My loan was sold 4x's between, Feb. 2004 to August 2004 when GMAC took over my loan. Countrywide was only servicing our loan for about 3 months prior to selling the loan and transfering the servicing rights to GMAC on August 1, 2004. Countrywide says that they sent a check for my insurance premium in June 2004, but it never was received by Exclesior Insurance.
By the time I found out about the pending cancellation GMAC was already the servicer and would have nothing to do with my complaint of the pending cancellation and would do nothing to help me get the premium paid to save my homeowners insurance from being cancelled. I called Countrywide about this as well when I found out about the pending cancellation and they told me it wasn't their problem because now GMAC is my loan servicer.
According to them, (2) weeks after my homeowners was cancelled they put a stop payment on the insurance premium check and they said they sent the funds to GMAC. I find that odd my insurance company was never paid because as I investigate this insurance procedure, I was told that when mortgage companies send insurance premiums to the insurance companies for their clients, it's done in (1) large lump check for many of their mortgage holders. For a while I was going back and forth between the (2) companies. Countrywide would say talk to GMAC, GMAC would say talk to Countrywide. I was bounced back and forth like a ping pong ball.
Then on Sept. 21, 2005 GMAC sent me a notice that they obtained insurance coverage from Balboa Life and Casualty. It seems bizarre to me that they are all working together. But in a way it makes sense, as I feel this is collusion between the two companies. As hard as I tried to get GMAC to fix this, with faxes and phone calls nothing got done. Not one of these companies would step up to fix the problem or take credit for the mistake. I still blame GMAC because they could have done something to prevent the cancellation, they had plenty of notice.
Daniel
Ft Lauderdale,Florida,
U.S.A.
morn lucy
#21Consumer Comment
Mon, May 28, 2007
lucy more like a monoply? GMAC is BADPRACTICE and all the info @ AOL is showing that when you look them up its just all part of their game to ripus off they charge us tripple and send us to companys that they own to keep profits up for their stock holders did you find out who was servicing your account when all this happened and also i just came across something that says gmac has had a lot of accounting errors going back to 2000 and that most was in their mortgage area
Daniel
Ft Lauderdale,Florida,
U.S.A.
morn lucy
#21Consumer Comment
Mon, May 28, 2007
lucy more like a monoply? GMAC is BADPRACTICE and all the info @ AOL is showing that when you look them up its just all part of their game to ripus off they charge us tripple and send us to companys that they own to keep profits up for their stock holders did you find out who was servicing your account when all this happened and also i just came across something that says gmac has had a lot of accounting errors going back to 2000 and that most was in their mortgage area
Daniel
Ft Lauderdale,Florida,
U.S.A.
morn lucy
#21Consumer Comment
Mon, May 28, 2007
lucy more like a monoply? GMAC is BADPRACTICE and all the info @ AOL is showing that when you look them up its just all part of their game to ripus off they charge us tripple and send us to companys that they own to keep profits up for their stock holders did you find out who was servicing your account when all this happened and also i just came across something that says gmac has had a lot of accounting errors going back to 2000 and that most was in their mortgage area
Daniel
Ft Lauderdale,Florida,
U.S.A.
morn lucy
#21Consumer Comment
Mon, May 28, 2007
lucy more like a monoply? GMAC is BADPRACTICE and all the info @ AOL is showing that when you look them up its just all part of their game to ripus off they charge us tripple and send us to companys that they own to keep profits up for their stock holders did you find out who was servicing your account when all this happened and also i just came across something that says gmac has had a lot of accounting errors going back to 2000 and that most was in their mortgage area
Lucy
Wall,New Jersey,
U.S.A.
GMAC MORTGAGE - FORCED PLACED INSURANCE BALBOA
#21Author of original report
Sat, May 26, 2007
On Sept. 21, 2005 GMAC sent me a notice that they obtained insurance coverage from Balboa Life and Casualty, 6/18/05 - 6/18/06 for $2,196.00 for my mortgage amount only which was $270,486.00. The insurance I had on my home which covered everything was only $583.00. (See attached) At one point in this mess, I had insurance from them and got my own insurance with a new premium for $1083.00 due to my HIGH RISK grouping. So then I had double insurance and never got credits from GMAC for that either.
Need to know more about Balboa Insurance. Thank you.
Daniel
Ft Lauderdale,Florida,
U.S.A.
lucy please read gmac deaf dumb and blind
#21Consumer Comment
Sat, May 26, 2007
you will find ways in there to contact me or joe or virgina
first off you say countrywide sold your load to gmac well
did you know that the servicing comp of gmac is balboa life and casualty
they are owned by countrywide?//////????? you need to find out from gmac in writing who is servicing your loan? request it from voice of customer now in 2003 gmac was serviced by zt sterling they transfered to balboa
this is where it all started something went wrong their systum had a bug in it or there was a systum failure gmac hid this and instead of notifying its customers they went ahead and started foreclosing on homes etc as of last week i came across a story that states gmac has had serious accounting problems going back to 2000 they are now investigating these most happened in the home loan area please try to contact us we are not attornys we are victums like you i can offer you much more info as to what they are doing GET AN ATTORNY NOW FILE A CIVIL SUIT AGAINST THEM DONT TALK TO THEM ANYMORE YOU WILL GET NO WHERE
Daniel
Ft Lauderdale,Florida,
U.S.A.
lucy please read gmac deaf dumb and blind
#21Consumer Comment
Sat, May 26, 2007
you will find ways in there to contact me or joe or virgina
first off you say countrywide sold your load to gmac well
did you know that the servicing comp of gmac is balboa life and casualty
they are owned by countrywide?//////????? you need to find out from gmac in writing who is servicing your loan? request it from voice of customer now in 2003 gmac was serviced by zt sterling they transfered to balboa
this is where it all started something went wrong their systum had a bug in it or there was a systum failure gmac hid this and instead of notifying its customers they went ahead and started foreclosing on homes etc as of last week i came across a story that states gmac has had serious accounting problems going back to 2000 they are now investigating these most happened in the home loan area please try to contact us we are not attornys we are victums like you i can offer you much more info as to what they are doing GET AN ATTORNY NOW FILE A CIVIL SUIT AGAINST THEM DONT TALK TO THEM ANYMORE YOU WILL GET NO WHERE
Daniel
Ft Lauderdale,Florida,
U.S.A.
lucy please read gmac deaf dumb and blind
#21Consumer Comment
Sat, May 26, 2007
you will find ways in there to contact me or joe or virgina
first off you say countrywide sold your load to gmac well
did you know that the servicing comp of gmac is balboa life and casualty
they are owned by countrywide?//////????? you need to find out from gmac in writing who is servicing your loan? request it from voice of customer now in 2003 gmac was serviced by zt sterling they transfered to balboa
this is where it all started something went wrong their systum had a bug in it or there was a systum failure gmac hid this and instead of notifying its customers they went ahead and started foreclosing on homes etc as of last week i came across a story that states gmac has had serious accounting problems going back to 2000 they are now investigating these most happened in the home loan area please try to contact us we are not attornys we are victums like you i can offer you much more info as to what they are doing GET AN ATTORNY NOW FILE A CIVIL SUIT AGAINST THEM DONT TALK TO THEM ANYMORE YOU WILL GET NO WHERE
Daniel
Ft Lauderdale,Florida,
U.S.A.
lucy please read gmac deaf dumb and blind
#21Consumer Comment
Sat, May 26, 2007
you will find ways in there to contact me or joe or virgina
first off you say countrywide sold your load to gmac well
did you know that the servicing comp of gmac is balboa life and casualty
they are owned by countrywide?//////????? you need to find out from gmac in writing who is servicing your loan? request it from voice of customer now in 2003 gmac was serviced by zt sterling they transfered to balboa
this is where it all started something went wrong their systum had a bug in it or there was a systum failure gmac hid this and instead of notifying its customers they went ahead and started foreclosing on homes etc as of last week i came across a story that states gmac has had serious accounting problems going back to 2000 they are now investigating these most happened in the home loan area please try to contact us we are not attornys we are victums like you i can offer you much more info as to what they are doing GET AN ATTORNY NOW FILE A CIVIL SUIT AGAINST THEM DONT TALK TO THEM ANYMORE YOU WILL GET NO WHERE