Complaint Review: GMAC Mortgage Insurance Claim Department

My insurance company, TWIA has issued a claim check in my name and GMAC. GMAC's process to get it endorsed has intentionally delayed the release of my funds even after it was inspected by their inspector. I have jumped through every hoop they have put in front of me taking an additional 3 weeks of their "process".

I am now being told that I need a statement from TWIA that they accepted the sworn statement of loss from AmeriCat, LLC, the adjuster firm. THIS MAKES NO SENSE. The check was cut by TWIA, of course they accepted the sworn/notarized statement of loss/adjustment. This is an intentional delay to make money off of the funds that belong to me, again even after their inspector inspected my property and filed a report stating that 99% of the work was completed at my expense.

I have asked repeatedly why they need this information. I was told "You don't need to know, all you need to know is we will not process your request further until we get it".

I have fixed my home at my own expense and GMAC is intentionally delaying getting me my insurance claim moneys. This is a ploy that is wide spread in my community and is criminal. I would hope someone would
investigate GMAC Mortgage and penalize them in what ever fashion possible for this blatant act of dishonesty and criminal behavior.

Scott
Houston, Texas
U.S.A.