GMAC Mortgage Homecomings Financial Lack of customer service skills, wrong year dated on mortgage statements Waterloo, Iowa
Got a letter from GMAC mortgage stating that I was seven months behind on my monthly payments, I have talked to several customer service reps. which are just trying to do their job, however some one from the office is not posting payments correctly nor with the correct year, I requested a payment history and to my surprise they sent me a payment history with the wrong dates and on a monthly statement that tells me that my monthly payments are due for 11/01/2011, how the hell can i have a monthly statment with last year date on them when were clearly in 2012, the local representative from GMAC Bill Pittman, does not return calls, good thing I keep all of my paper work supporting my monthly payments, I have called and faxed in the necessary papers disputing the amount and of course no one will call you back but they want to sent someone out to leave a generic note on my door with no business card, nothing, if I have to I will take this to court to prove i have my supporting documentation.
1 Updates & Rebuttals
Daniel
ft lauderdale,Florida,
U.S.A.
you are not dealing with GMAC
#2Consumer Comment
Mon, May 14, 2012
be aware that when you call in you are getting balboa, they are sub servicing your account and balboa has a rep for screwing up please read my story and contact me, my email is in there , or call gmac and when they anwser ask them who they are, they will say gmac but insist they tell you who they are ask are you balboa???? if they are you can contact the office of the presadent, please reach me i can help you .