Complaint Review: GMAC MORTGAGE

Our mortgage has been tossed around from Equicredit to Fairbanks Capital to GMAC Mortgage. We have been late from time to time, but were able to catch our payments up and keep them current until Fairbanks lost our USPS money order of around $1,400 and charged us late fees and we would have been back on track.

By the time we were reimbursed for the money order and again mailed it in, we were still behind and were charged an awful amount of late fees. A year later when Fairbanks Capital sent us a letter stating "DO NOT SEND US ANY MORE PAYMENTS, YOUR LOAN IS BEING TRANSFERED TO "GMAC MORTGAGE CORP."" "YOU WILL BE RECEIVING A PAYMENT BOOK FROM GMAC".

After several weeks, we didn't receive any information from GMAC. We made phone calls to Fairbanks Capital, trying to find out what to do. Fairbanks would not help us. THREE MONTHS WENT BY.

Then we received a certified letter from GMAC Mortgage and we had to pay $5,000 and our house payments were going to be going up from $700 a month to $900. We took out savings and paid the $5,000 and started making the $900 payments.

The we get a letter from the UNITED POSTAL SERVICE, where Fairbanks Capital has cashed the money order that they never "RECEIVED".

I HAVE COPIES OF WHEN THE MONEY ORDER WAS SENT AND WHEN IT WAS CASHED.

I HAVE WHAT GMAC SENT US FOR OUR TAXES AND WHAT WE OWED ON OUR HOUSE AND NOW 4 MONTHS LATER WE OWE $9,000 MORE.

HELP US, THESE PEOPLE ARE CROOKS!!

P.S. PLEASE DO NOT CONTACT ME IF YOU CANNOT HELP

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William
boiling springs, South Carolina
U.S.A.