Gns*acaiberry Edge Ultra Slim Xs scammed, stole, mislead, fraud, false advertising, took unauthorized Hollywood,scootsdale Florida arizona.
had an inposter placed on homepage website and have on a lot of diffrent ones in other cities and states mislead me by selling products that were suppose to receive for only shipping and handling made unauthorized withdrawals from my debit card .on 2/06/09 took 3.97 this was gns*acai berry edge and $4.95 for ultra slim xs which was for s&h that was all they were to withdraw
after 14 days took $4.95 + 59.95 Ultra slim xs charged this amount out of account I received after about 2 weeks got the ultra slim xs no paperwork just the pills i set them aside until i received the acai berry edge and then when i recevied another package i thought it was the acai berry edge but it was another bottle of ultra slim xs so i just tossed it aside thinking maybe they had made a mistake never thinking it was a monthly supply i told my husband that they must of made a mistake
i didnot understand why i had not received the acai berry edge so i emailed ultra slim xs support to see if they could give me any answers and noone replied on the last day or two my husband and i went to deposit our check and i asked for a printout i do that from time to time to help my husband with the checkbook we got to the car and i was going over the printout when i came across the charges of the $4.95 + 59.95 and also another amount of $70.90 from acai berry edge i was pissed i told my husband
they had no right what so ever for taking anything other than that s&h out of our account i had called ultra slim xs and told them to cancel my order and told them they could have the 2 bottles back that they had not been opened.he said we have credited my account for 69.90 i told him i just got back from the bank and had a printout for the month or march he asked me if i would fax him my printout and gave me the number no way
i called acai berry edge and gave them a piece of my mind i asked them why they had taken $70.90 out of my checking account they said i had signed electronicly i told them i had not even received the product and they told me they did not have a home address all they had was walnut dr. no number why then charge my debit card when i never received the order and told both
companies that this was not the last that they would hear from me now if that is not fraud what is
the acai berry edge and the ultra slim xs were a duo that work together
Constance
Morristown, Tennessee
U.S.A.
1 Updates & Rebuttals
Gns
Arvada,Colorado,
U.S.A.
Company Response
#2UPDATE Employee
Sat, May 23, 2009
Constance,
The Acai Berry Edge is a product that our company carries; however, we do not carry a product called the Ultra Slim xs. The address information you provided in your report is not our company address we are not located in Florida our company is located in Colorado. We cannot address your dispute with the offer for the Ultra Slim xs product. It appears as though there was some confusion between the two offers--both products were not offered from our company we offer only the Acai Berry Edge--you ordered two different products from two separate companies.
In regard to your order for the Acai Berry Edge, the offer you ordered from is our 21 day trial offer. You are billed the $3.97 up front to cover the shipping and handling. In the terms and conditions of the offer we explain that you can try this product out for 21 days, if you are unsatisfied with the product for any reason you can call us to return the unused portion of your products. If we receive the trial order returned to us within the 21 day trial period you are not billed for the products. If you keep the products past the 21 days then you are charged $79.90 for the two bottles kept this charge is not for any additional shipments. Additionally, we do provide you with another 9 days after the trial period ends in which you can still return your trial products for a refund. You were automatically charged the $79.90 for the trial order we did not receive returned. We were unaware that your trial order was not received until after you contacted us to let us know. If you have not received your shipment of our Acai Berry Edge product please contact customer service at 1-800-595-4670, we would be more than happy to assist you in regard to the order with our company.
Thank you,
Supervisor