GNS Inc Charged prematurely and didn't issue a refund even after returning item. Arvada Colorado
I ordered the Acia berry 30-day trial. I ordered it on January 20th. I received the bottles on the 8th I believe. I received 2 bottles when I only ordered one. Then on February 11th, I was charged 79.99. I called several times only to be left on hold. When I finally did get through I was told I would be refunded if I returned the unused portion. So I sent in the unused portion, and I have yet to receive a refund.
Matthew
Erie, Pennsylvania
U.S.A.
4 Updates & Rebuttals
Gns
Arvada,Colorado,
U.S.A.
Company Response
#5UPDATE Employee
Tue, June 16, 2009
The offer you ordered from was advertised as a 21 day trial of our Acai berry Edge, with a 30 day money back guarantee. If you decide during the 21 day trial period that you are unsatisfied with the products you can return it within the 21 day trial period and not be billed a thing. We also give you an additional nine days after your trial period ends in which you can return your products for a refund. So you would have up to 30 days from your date of purchase to return your trial order if unsatisfied. We understand that you had returned your trial order and were awaiting a refund, keep in mind that it can take up to two business days to process returns once they arrive at our warehouse. If you require any further assistance with your order please call customer service at 1-800-595-4670.
Thank you,
Supervisor
Gns
Arvada,Colorado,
U.S.A.
Company Response
#5UPDATE Employee
Tue, June 16, 2009
The offer you ordered from was advertised as a 21 day trial of our Acai berry Edge, with a 30 day money back guarantee. If you decide during the 21 day trial period that you are unsatisfied with the products you can return it within the 21 day trial period and not be billed a thing. We also give you an additional nine days after your trial period ends in which you can return your products for a refund. So you would have up to 30 days from your date of purchase to return your trial order if unsatisfied. We understand that you had returned your trial order and were awaiting a refund, keep in mind that it can take up to two business days to process returns once they arrive at our warehouse. If you require any further assistance with your order please call customer service at 1-800-595-4670.
Thank you,
Supervisor
Gns
Arvada,Colorado,
U.S.A.
Company Response
#5UPDATE Employee
Tue, June 16, 2009
The offer you ordered from was advertised as a 21 day trial of our Acai berry Edge, with a 30 day money back guarantee. If you decide during the 21 day trial period that you are unsatisfied with the products you can return it within the 21 day trial period and not be billed a thing. We also give you an additional nine days after your trial period ends in which you can return your products for a refund. So you would have up to 30 days from your date of purchase to return your trial order if unsatisfied. We understand that you had returned your trial order and were awaiting a refund, keep in mind that it can take up to two business days to process returns once they arrive at our warehouse. If you require any further assistance with your order please call customer service at 1-800-595-4670.
Thank you,
Supervisor
Gns
Arvada,Colorado,
U.S.A.
Company Response
#5UPDATE Employee
Tue, June 16, 2009
The offer you ordered from was advertised as a 21 day trial of our Acai berry Edge, with a 30 day money back guarantee. If you decide during the 21 day trial period that you are unsatisfied with the products you can return it within the 21 day trial period and not be billed a thing. We also give you an additional nine days after your trial period ends in which you can return your products for a refund. So you would have up to 30 days from your date of purchase to return your trial order if unsatisfied. We understand that you had returned your trial order and were awaiting a refund, keep in mind that it can take up to two business days to process returns once they arrive at our warehouse. If you require any further assistance with your order please call customer service at 1-800-595-4670.
Thank you,
Supervisor