Go Rv Warranty Allegiance CSI Care Ripped off for $1220.00 Spring Branch, Texas
We signed a four year contract on October 5, 2011 with Go Rv Warranty. This was to cover our fifth wheel travel trailer that we live in. A couple of weeks later we our landing gear failed. We were in Illinois visiting family. We contacted the warranty company and an RV dealer to make the repair. Presley RV in Decatur Illinois was very rude and didn't act like they wanted any new customers.
After numerous trips to Presley RV for estimates and to have a representative from GO RV inspect the unit we were denied. Presley RV told the warranty company that the repair would be 1500.00. The warranty company told us that the damage was done before our contact was initiated and they were not liable for the repair. After a couple of days of discussion with the Warranty company we asked for our contract to be cancelled.
I received the paperwork and sent it in after numerous phone calls. The hoops we had to jump through we ridiculous. Finally on November 30th they received all of the documents for cancellation. I talked to Steve Adams in the cancellation department and was told it would take 30 - 60 days to receive credit of $1220.00 to my Visa card. I found this outrageous but this is government policy supposedly. It is not January 30th and I still have not received my refund.
4 Updates & Rebuttals
karab2779
Globe,Arizona,
United States of America
Refund Received
#5Author of original report
Tue, February 21, 2012
I received the full refund on February 18, 2012.
Bubba Lee
REd Deer,Alberta,
Canada
Industry Insider Comments
#5General Comment
Tue, February 14, 2012
First thing is that for the Repairing shop dealing with any extended warranty is annoying, time consuming, difficult, and low profit. The dealer I work for only does it on two occasions. 1st We sold thew warranty or 2nd we have people not working otherwise. Many RV repair shops flat refuse to do this type repair.
2nd Many RV shops, dealers particularly, will not accept new customers if there is a waiting list of current customers.
3rd Many dealer sales departments actively discourage RVs sold at other dealer from being repaired in "Their" shop.
4th Most, not all warranties of this type expressly ban full timers. That may explain some of the trouble you had with the approval process. I have needed to "fink" on fraud in the past to maintain our contract with the plans we sell. All it takes is a quite phone call without records to show who did it.
Finally, if the staff at the shop was rude it means you walked in and thought they "HAD" to work on your unit because of the warranty, and the staff were actually being amazingly polite. I would have been ordered to "Show you the door"
karab2779
Globe,Arizona,
United States of America
Simplify and update my complaint with Go Rv
#5Author of original report
Tue, February 14, 2012
To simplify my report I corrected my previous statements and will explain the full claim again.
On October 5, 2011 I purchased a warranty agreement from Go RV Warranty to protect my new RV. While on a trip to Illinois I found that my landing gear was damaged and no longer operable. My husband removed the landing gear and took it to Presley RV for a diagnosis. After numerous trips to Presley RV for estimates the administrator (Allegiance CSI Care) decided to send an adjustor because they could not get an accurate estimate from Presley RV. The adjustor spoke with Presley RV after reviewing the claim and was informed that the damage was done prior to the purchase of our warranty policy. The adjustor denied the claim as a pre-existing condition because of Presley RV's diagnosis.
When the claim was denied I cancelled the warranty policy and requested a refund from Go RV Warranty. Unfortunately when I was completing my cancellation we had several miscommunications which delayed the request. I included what I thought was the original signed agreement but it turned out that was not the case. The warranty company did not tell either of us that this was the wrong contract. After more than sixty days I contacted Go RV again, they checked the status and discovered I needed to send the contract again with the corrected date. I sent the copy of the contract to Go RV Warranty and they received the copy on February 1, 2012. This seems to be why my cancellation has taken so long. My cancellation has now been processed fully and I hope to receive my refund in an acceptable amount of time.
karab2779
Globe,Arizona,
United States of America
Go RV Company working to process refund
#5Author of original report
Tue, February 14, 2012
February 14, 2012
Update:
Steve Adams from Go Rv's cancellation department has worked hard to process our refund but the warranty company CSI Allegiance has been uncooperative and short in the communication department. Upon receiving the documents for the refund CSI Allegiance made no attempt to communicate with us or Go Rv in order to expedite the refund process. Allegiance needed another piece of information and until I called Steve after waiting 60 days neither of us new anything more was needed. After faxing Steve at Go RV he then put a rush on the process and has offered to post our refund before receiving the funds from CSI Allegiance Warranty.
I would like to add that the process to get a refund from CSI Allegiance is time consuming and frustrating. We were only a customer for three weeks when they refused our first claim and we have been waiting for a refund for since November 2011. We are talking about over $1200.00 and I don't have this kind of money just lying around. The refund process need to be completely redone, this waiting period is unacceptable.
Wanda B