Complaint Review: GoDaddy

Godaddy just canceled one of my domains which was up for auto renew even though my credit card onfile is good. They never called or emailed to let me know they were canceling it and all the sudden today, I received an Email from them saying it was canceled.

I spoke to support for a while and they couldn't figure it out. They said they left me 3 voice messages which I never got and Emailed me cancellation notices which I never got. Even though I receive everything else from them, including a notice last month stating that the domain would be automatically renewed.

Support did say that they use different servers and that some are blocked by AOL so maybe I didn’t get their cancellation Email and that the voice messages are computer generated and don't always leave the message correctly.

Also, the credit card on file is my Amex which I have not had any problems with but the guy said sometimes when they charge Amex they have problems. That is not my problem or fault. Regardless they should have called or Emailed me to let me know this.

Bottom line, I caught it in time but they still wacked me 90 bucks for a ".COM redemption fee".

This is not fair and I will be reporting this to every agency and bogging it everywhere.