Complaint Review: GoDaddy

GoDaddy used to provide an email account with all domain name purchases. They no longer do. They now try to sell you on Office365 for $47.88/year. What a ripoff for people like me, who only need one email account associated with their domain.

They also don't tell you about this policy change up front. You find out afterward, when the only free option they give you now with the domain is 100 email forwards. That's completely useless, since you have to sign up for their $47.88/yr Office365 plan to even take advantage of the free forwards.

They still have and maintain videos all over the Internet instructing you on "how to set up your free email associated with your new domain"! That is very misleading and false advertising. I had a live chat with a Customer Service person named Shauna, who repeatedly apologized, but seemed more interested in getting me off the text window than offering solutions. I let her know that I'll be purchasing my domains elsewhere from now on, and she apologized again and asked if there was anything else she could help me with.

Way to lose customers GoDaddy.