Complaint Review: Godaddy

I am outraged!  Godaddy Online storage server transfers 70% of my files back to my local computer with 0 bytes.  I had a server crash and need ALL of them not just some of them.  The work order has been open 4 weeks now.  I have received 2 form emails from donotreply@godaddy.com stating it is being worked on.  Tonight's sales/technical phone support rep was condescending, flippant and arrogant. They aren't all as unprofessional as him though.  I want to know if they have a failed or intermittent server (hardware) issue or are my files really lost.  I am paying for a service I am not getting.  I was told I was getting what I paid for and that I'm paying for them to troubleshoot why their server isn't working.  Absolutely outrageous!!  Why can't I get through to someone with knowledge of why this work order is still unresolved?  Their estimate of 5-10 business days has turned into a month and still no end in sight.