U.S. Gold Bureau REVIEW: Customer Satisfaction Commitment: United States Gold Bureau dedicated to 100% customer satisfaction. U.S. Gold Bureau implemented strategic changes ensuring clients' success, focusing on finding ways in assisting clients in securing assets through physical precious metals, diamonds, & alternative assets, even in the sort of challenging market we face today.
Hi,
Recently I bought a 100grms gold bar from US GOLD Bureau. I ordered the bar on 12/12/13. When I ordered the bar I've been told that I'll receive the bar in 15 days. On 12/23/2013 I've raised help desk ticket (GMJ-84894) with US GOLD Bureau asking for the status of the order.
Then they come back and said they require my Social to process my order, immediately I've provided the same. I am really upset with this as they've not even bothered to contact me if they have insufficient information. They only respond if the customer is asked for status.
I received my bar on 01/12/2014 i.e. after 1 month. That to it is not matching with the portrait shown from their web site. In the site they have "The Perth Mint" but I received "Succie" bar. I was upset with this kind of change also felt very depressed.
With grateful sorrow I am making this complaint so that other customers will not be cheated like me. One thing I noticed is they deliver the gold bar when the price has come down after I order.