Complaint Review: Gold Club VIP Casino

The original reporting of this fine online casino looks as if it was reported by someone of lower education. I have been a regular customer at www.goldvipcasino.com for years and they are polite,prompt,courteous and generally one of the best RTG casinos to play at.

I want to detract my previous post on GoldVIP club casino.  This is what recently happened to me:



Want everyone to be warned NOT TO PLAY at this casino

They locked my account and confiscated winnings of $8,200 from my account.

Here are the details:
I made the following deposits to Goldvipclub thru my credit card. CC Purchases totaled $2798.77.

MAR 10, 2011
+1-877-738-7058 BAKU
Other Travel

$699.91
MAR 10, 2011
+1-877-738-7058 BAKU

Other Travel
$449.99
MAR 10, 2011

+1-877-738-7058 BAKU
Other Travel
$249.99

MAR 10, 2011
+1-877-738-7058 BAKU
Other Travel

$374.96
MAR 19, 2011
18662099724WEBSITEHELP BAKU
Other Services
$498.98

MAR 19, 2011
18662099724WEBSITEHELP BAKU
Other Services
$524.94

Most deposits did not have any bonus attached. On the last deposit of $524.94 (no bonus taken), I hit a bonus round playing TRex that paid $10,863. I also posted a screenshot of this hit on the website at latestcasinobonuses.com

All the deposits I made totaled $2,800.00. On April 2, 2011, I withdrew the entire $11K. I played a bit more after April 2,2011 since money was in "Pending stage" and had the balance up to $11,700. Gold VIP sent me a payment of $700.00 on April 20, 2011. The balance in the account after this was approx. 11K. This casino states on their website that they will pay $2,000 every 10 business days. Note that their business days don't include Thursdays or Fridays. They deal with U.S. customers, so I have no idea why they have this rule in place other than to stall the payouts (finance dept does not work on Thur-Sun). Additionally, after they approve the pending withdrawl, they place the money back into your account balance and therefore you have to make another withdrawl. I'm sure they're hoping you'll gamble this away.

After they approved my payout for only $700, there was a series of emails and phone conversations that took place regarding the fact that only $700 was sent and it would take approx 8 months to be paid at that rate . During the week of April 18th, I received a call from their payment processor (Global Systems) that "I complained too much" and they were going to credit all my transactions back to the credit card. I then called GoldVIP to find out they locked the account on April 20th. This time they said that the account "had chargebacks". None of this was true because all of the transactions were paid by me in March and the casino did process one payout ($700). All of this was an effort to not pay the total winnings due.

On April 22, 2011, I checked my CC statement and the processor credited all 6 transactions I paid the casino in March 2011. Unbelievable! It's as if they wanted to pretend I never played there which was only because I won.

In summary, this is what GoldVIPclub casino still owes:
Balance in account at time of account closure = $11,000 (this includes the payment of $700 they made)

Less credits to credit card = (2,799)

BALANCE DUE = $8,201

I would appreciate any help you can provide or guidance because it is casinos like this that give the entire industry a terrible reputation. I had previously played at this casino prior to this fiasco and they did make a payment of $500 in the past and also assigned a casino host to my account who had sent a gift to my home. I didn't have a problem with them before, but I suspect it's because they were only obligated to a small payout. They are in a rogue class of the worst kind. I can honestly say, I never experienced anything like this and will do everything possible to make this right.

I have all documents supporting this claim. Unfortunately, after reading many internet posts, similar things have happened to many other people. DO NOT PLAY THERE!

 

I also had good experiences playing at GoldVip.  I think they're payout percentages are much better than most RTG casinos. In fact, I stopped playing at every RTG except this one.  The customer service is very nice and they've sent me gifts to my home twice already.  I have a pending payout, so I want to see how this goes, but other than that, I would recommend them.

I have been playing a lot of these RTG casinos more out of boredomthan anything. Yes, in almost all of them you don't win on the No Deposit Bonuses they offer, and ifyou do win a little, the playthroughis so high, you will never cash out.

That said, however, only Gold Vip Club Casino really paid off well. I had a $15 free chip turn into a cashable$600.00after I acheived the required 99x's the bonus wagering requirement.

Not bad for 4 hours of fun.

ONLINE CASINOS ARE NOT ILLEGAL IN PENNSYLVANIA - YOU CAN EVEN RUN AN ONLINE CASINO FROM THERE.

BTW - THE PROPER SPELLING IS "ILLEGAL".

IF you played for FREE , where is the ripooff? You get what you pay for.

You've named several online sites, so I assume you have done your homework. What, if any, is a fair to play site?