Complaint Review: Gold Coast Matchmakers LLC

It has come to my attention that these people do not stand in integrity.  My mother spent a considerable amount of money with them.  She's not tech savvy.  She's not on email much.  She has been so sad and lonely since the loss of my father.  Somehow, the amount of money spent must have made sense thinking that she would surely find a match for that level of investment.  

Honestly... I don't know how Melissa Cumpian sleeps at night.  I'm sure in the decades of them doing business, there have been some successful matches.  I can tell you that customer service is most certainly NOT their strong suit nor their primary concern.  Just take a look at the way they respond to the current 15 complaints on the BBB.  It's very unprofessional, cold, argumentative, and down-right sophomoric.  

To take advantage of an elder population, widows, and actually market to them only to end up taking money... it's disgusting.  Their contract has been written in such a way that they are covered.  They make it a habit of not addressing concerns or returning calls or making sure their clients, like my mother, understand what needs to be done.  They cover themselves though stating that if the clients don't return their calls after 3 attempts, the client can be suspended.  

IF you think that spending this kind of money makes sense for you somehow, BUYER BE WARE... READ EVERY WORD OF THE CONTRACT... understand EXACTLY what you are buying into.  READ ALL OF THE BBB COMPLAINTS and read how they choose to respond to them.  To me, that is tell tale of the kind of people you are dealing with.  

If they were above board, they would go out of their way to insure that this particular client base would have some extra hand holding... that their concerns would be addressed.  For the amount of money they are effectively stealing from people like my mother, they should at least act like they care.