Complaint Review: Gold Medal Servicer

It is my sincere hope that this prevents someone else from making the same mistake of trusting this company, as I did. I needed repairs for my 2 Shower faucets and 1 Shower Diverter and two of the old handles had snapped off. A plumber came to look at the work. He gave me a Description of the work and a price. But, it would take a while to get the parts and that the company would not warranty the work. So much for their advertised claim of guaranteeing their work and fast service. My mistake was I read too much into the work description. " Gerber three handle Shower Faucet, Rebuild, (No Warranty) with stems and seats. The tech arrived several days later with two complete stem assemblies for the water faucets (roughly $40.00 retail.) No Shower Diverter and no handles. He installed only the two stems. He left with the housings and the seats. The total cost was 545.40 with an alleged $ 60.60 discount. I felt the price was very high but, my mistake was assuming they were going to replace (Rebuild) all of the assemblies handles and the spout. (after market parts package for all of the above is $40.00) When you break the cost down, I was charged $ 545.40 to install two stems and I had to spend an additional $ 15.00 for the handles. The tech did the installation between 15 and 20 minutes, making their hourly rate somewhere between $ 1,600 and $ 2,200 an hour. So much for their guarantee of satisfaction they have yet to respond to my email.