Golden Hand Moving and Storage Had to pay more than 2X the quote, added weight to my items Denver, Colorado
Booked a move from Denver, CO to Montana, and 800 mile trip, for a 1 BR apartment, via World Wide Van Lines. Overestimated amount of stuff I had to be safe, and it came to 3108 lbs and that's what the quote was for. That price was to include everything, movers, including fuel. Paid a $444 deposit.
Moving day comes along, and its Golden Hand Moving that is there to move me out. They were aware that the items did not have to be moved right away as they were just going to storage. They were supposed to call with the weight of the truck, but never did (they claimed the number they had was wrong, a 7 instead of a 6 at the end, how that can be mistaken is beyond me). After 3 weeks of hearing nothing I called them and asked what the amount would be. THey claimed $1744 is what I owed (mind you, that on top of the $444 I paid). I happened to forget about that initial deposit and even though it was above what I was quoted for, I didn't want to hastle, so it was authorized on a credit card.
My stuff finally arrived and the next day Roni calls me up from Golden Hand Moving and claims that they made a mistake, the weigh of my stuff was really 4100 lbs and I owed them an additional $1000, which they charged to the credit card (which was never authorized). First off, there is no way in hell my stuff weighed 4100 lbs. I had 40 items, and that would mean I averaged 100 lbs per item. That is not even close, as most items were under 100 lbs, many very small items like area rug, s****.>
2 Updates & Rebuttals
Ken
clayton,North Carolina,
USA
drop me an email
#3Consumer Suggestion
Fri, March 18, 2011
If you are still following this issue with roni, please go to my blog at
http://kenclutesmusings.blogspot.com/ so that you can get my email as we are gathering info and cases for the FBI in Denver.
Leann
Springfield,Illinois,
U.S.A.
Where did you find this mover?
#3Consumer Suggestion
Tue, October 19, 2010
If you found this mover on the internet then that may have been your first mistake. Did they come to your house for a visual survey? Or did they have you send a list of what you wanted moved? The best estimate that can be given to a customer is from someone who is actually in the home seeing what needs to be moved. Otherwise you may get a quote that is lowballed just so they can get the move.
Another thing that bothers me is the deposit. I worked for a reputable moving company and we didn't charge for a deposit. When I say reputable I mean a company where you actually see their tractor trailers on the road. The way we handled payments was to get the payment the day of delivery. There was no way to know how much the move would cost until the entire shipment was picked up. The price is based on weight.
If you indeed had only 40 items going, it would seem unreasonable that each item weighed 100#. Obviously the weight was wrong for the shipment. Unfortunately you didn't know until delivery what your shipment weighed. I would always call the customer the same day as when the items were loaded, if possible, so that the customer knew the weight. If it was significantly higher, then the customer could request a reweigh. Because they didn't tell you ahead of time, there was no way for you to know if you should request a reweigh. That's only relevant if they offered that solution to you.
I truly hope this information helps you in the future. Be careful with the movers you choose. Stay with familiar movers.